This article explains how to use the Cisco Unity Greetings Administrator to manage Call Handler Greetings.

 Note: The user performing these steps must have a voicemail account assigned the Greetings Administrator role.

Access the Greetings Administrator

1. From an on-campus phone, dial 26245.
   • From any phone (including off-campus), dial 9195126245. 
     
     
2. If you reach a voicemail account, press * to access the root menu.
   
   
3. Press 9 to access the Greetings Administrator.
   
   
4. When prompted, enter your ID (your campus 5-digit extension).
   
   
5. When prompted, enter your PIN.
   
   
6. When prompted, enter the call handler's extension and press #.
   
   

Manage Call Handler Greetings

Follow the Cisco Unity prompts to toggle or record greetings. 

Toggle Standard and Alternate Greetings

• Press 1 to toggle between Standard and Alternate greetings.

Change Greetings

• Press 2 to change the Standard greeting
• Press 6 to change the Alternate greeting
• Press 3 to change the Busy greeting
• Press 4 to change the Closed greeting
• Press 5 to change the Internal greeting
• Press 7 to change the Holiday greeting

Important: After recording, review each greeting to ensure accuracy before exiting.