This document is intended for customers of OIT Desktop Services and provides details on the equipment move & department relocation support services provided to those customers. This document is not intended as a "How to", but to provide information to customers regarding policies & requirements of the support process.
Information
Supported
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In-Scope: Departments and devices that are supported by OIT_DESKTOP_SUPPORT with a Service Agreement in place.
Out of Scope: Colleges, departments and devices that are not supported by OIT_DESKTOP_SUPPORT*
*The university as a whole may be subject to some policies linked below, but may not have a contract for support from OIT or follow the same practices to meet these guidelines.
When a Unit supported by the OIT Managed Desktop Service needs to relocate staff or move equipment, we will always partner with our customers to consult during move planning. The best way to involve OIT is by submitting a request to help.ncsu.edu at least 5 business days prior to the move. Large moves usually require more advanced notice.
- Supported Units are responsible for the breakdown and physical transfer of the hardware from the current location to the final one.
- Supported units coordinate the movement of the equipment or contact their local Facilities liaison to handle the move.
- For large moves, Facilities is usually contracted, but staff may choose to move the equipment themselves.
- Some facilities groups are not comfortable moving computer equipment and may have policies against it.
- There are sometimes specific network and firewall configurations that should be maintained after a move. OIT should be involved to document those before the disconnection of cables and physical movement of the hardware to ensure we have replicated that in the new location.
- After the physical move, Managed Desktops will reconnect the systems, peripherals, and re-establish network connectivity.
Please reference the OIT Managed Desktop Service Service Level Agreement (SLA) for additional details on our Service.
Escalation
Any questions on process or content contained in this document should be escalated through the NCSU Help desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT team.
Related Documentation
https://facilities.ofa.ncsu.edu/contact-us/
https://ncsu.service-now.com/sp?id=services_oit
Title: OIT Service: Network Services Support
Service: Asset Management
Template if applicable: NA
Assignment Group(s): OIT_DESKTOP_SUPPORT
Document Owner: OIT_DESKTOP_SUPPORT
Available Priorities: Medium, Low
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