ComTech Customer Center Overview


This article explains how to manage your department's telecom services using the web-based ComTech Customer Center application.

What Is the Customer Center?

The ComTech Telecom & IT Billing Customer Center is a web-based system that allows Department Coordinators to:

Access & Permissions

Access to Customer Center is managed through the Access & Department Management form. This form allows you to:

To identify your department's Coordinators, use the ComTech Coordinator Search Tool. Enter your OUC and click Search.

Training & Certification

An online Customer Center training course is offered approximately once per month for Coordinators who want to learn system features and functionality.

Customer Center Documentation

Use the resources below to learn more about specific features.

 

General Info and Navigation

Billing 

Shopping

Managing Existing Services