Persistent chat rooms let you join ongoing discussions organized by topic. Messages remain available over time, so you can return later and review previous conversations. For example, you may create a public-themed chat room, such as "NC State IT Community.” 

You can:

• Browse all rooms
• Create chat rooms
• Join existing rooms
• Search conversations
• Set up keyword notifications
• Mention users
• Share your screen
  
  

Create a Persistent Chat Room

1. Click the Chat Rooms icon in the Jabber client.
2. Select the All Rooms tab.
   
3. Click New Room.
   
4. Complete the room details on the New Room screen.
   • Choose Room Type
     • Public - Any Cisco Jabber user can join.
     • Restricted - Only invited members can access the room.
       
       
5. Check Add to My Rooms.
6. (Optional) Add Moderators.
   • Moderators can: 
     • Change the room subject
     • Add or remove members
     • Ban members
7. (Optional) Click Password to set a room password.
   • Members must enter the password each time they join.
8. Click Create.
9. You will be automatically placed in the chat room.

You can choose to add members immediately or later. 

To Add Members

1.  Enter each member's name.
2. Press Enter after each name.
3. Click Save.

Note: If someone adds you to a chat room, it is displayed immediately in your My Rooms tab.

To Edit or Delete the Room

• Click the Edit Room icon in the upper right corner.
  
  

Join a Chat Room

1. Click the Chat Room icon. 
2. Select the All Rooms tab.
   
3. Browse rooms (listed alphabetically).
4. Click Join next to the room.

Notes:

• Restricted rooms display a lock icon.
• You cannot join restricted rooms unless a moderator adds you.
• Rooms you already belong to display a checkmark.
• All joined rooms appear under My Rooms.
  

 

Participate in a Chat Room

1. Click the Chat Rooms.
2. Select My Rooms.
3. Double-click the room you want to enter.
   
   • Inside the room:
     • The participant list appears on the right.
     • You can show or hide the participant list.
     • Type messages in the text field to contribute.
   • Persistent History:
     • Conversation history remains available.
     • You can exit and return later.
     • Messages sent while you were offline are visible when you return.
     • Click Show More to view older messages.

 

Search Chat Rooms

You can search for messages by keyword, participant, room name, or date range.

Note: You must be a member of the room to search it.

1. Click the Chat Rooms icon.
2. Select the Filters tab.
3. Enter search criteria in the search field.
4. Double-click a result to open the matching room.
   • Search Limitations:
     • Searches only include messages from the time you joined the room. 
     • Special characters are not searchable unless combined with letters. 
       
       

Create Chat Room Filters (Notifications)

Filters notify you when specific keywords or users appear in conversations.

You can create filters for:

• Your username (mentions)
• Specific keywords
• Specific users

1. Click the Chat Rooms icon.
2. Select Filters > Create Filter.
3. Enter a title.
4. Define filter criteria.
   • You must: 
     • Specify at least one keyword OR
     • Specify a sender username
   • You may: 
     • Use up to three keywords
     • Combine sender + keywords
     • Click Create.
   • When matches occur:
     • A red notification appears in Jabber.
     • The filter tab displays unread match counts.
     • Click a match to open the related conversation.
       

Share your Desktop in a Persistent Chat

You can share your screen with room participants.

Requirements: 

• The room must have at least one other member. 
• An IM session must be active.

To share your screen:

1. In the chat room, click the More (three dots) icon.
2. Select Share Screen.
3. If prompted, choose the screen to share. 
4. Click Share.
   • Participants can: 
     • View your shared screen
     • Request remote control
     • Share their own screen

If someone requests remote control, you will receive a notification.

Mention Users in a Chat Room

Mentions notify users that they were referenced in a conversation. 

To mention someone: 

1. In the chat message field, type @ followed by the person's username.
2. Select the correct name from the directory list. 
3. Send your message. 

After sending: 

• The mentioned user receives a notification. 
• The mention appears in their My Mentions filter. 
• The notification links directly to the conversation. 

Notes: 

• Mentions generate notifications only if:
  • The room is public, and the user is an NC State Jabber user, OR
  • The user is a member of the room
• Press Esc to exit the mention field if needed.