OIT Public Knowledge - ComTech Phone Services

ComTech provides faculty and staff with a university phone line and number for use with a Cisco desk phone and/or Cisco Jabber. Phone services support voice calls on and off campus and include customizable programming features to support complex call flows based on individual and departmental business needs.

This page includes information about phone features, ordering services and equipment, and links to user guides and tutorial videos.

Ordering & Managing Phone Services

ComTech Customer Center

Manage existing services and order:

Phone services
Equipment
Construction services (Fiber installation, Wireless Access Points, etc.)

See: ComTech Customer Center Overview

MyPhone Self Care Portal

Manage phone features, settings, and services.

See: myphone Self Care Portal User Guide

Departmental Coordinator Search Tool

Find the Coordinator who manages telecom services for your department.

Note: A VPN is required to access the Dept Coordinator Search Tool when off campus.

Phone Services and Features

Voicemail

Available as a part of every active campus phone number (one-time charge).

See: ComTech Cisco Voicemail - Documentation Directory

Single Number Reach

Receive calls on another phone or mobile device when away from the office. It is available at no charge to every active campus phone number.

Resources:

Extension Mobility

Allows users who do not routinely work in the same office space daily to temporarily access their campus phone configuration from other campus phones.

See: Extension Mobility User Guide