Call Centers may support customer service, telemarketing, sales, collections, or other functions. Regardless of purpose, all Call Centers share the same primary goal: delivering a positive customer experience.
ComTech provides scalable Cisco-based call-routing and contact-center solutions to support departments of all sizes.
Hunt Groups and Call Handlers allow small departments to route incoming calls without hiring full-time operators or investing in Automated Call Distribution (ACD) software.
For more information, see Advanced Call Routing.
ACD software (Unified Contact Center Express, or UCCX) is designed for call centers of all sizes and provides advanced features beyond Hunt Groups and Call Handlers, including:
ComTech also offers a full web-based call center management interface called Finesse, which allows supervisors and agents to:
Integration with other campus systems and advanced reporting capabilities are available.