OIT Public Knowledge - WolfPrint Refunds - Campus IT Service Portal

WolfPrint Refunds

Information

If your job failed due to a printer error, PaperCut usually issues an automatic refund within a few minutes. If it does not auto-refund, you can manually request a refund for a failed or faulty WolfPrint print job. Updates will be sent to your NC State Gmail account.

How WolfPrint Refunds Work

Print Credit: Print refunds are automatically added to your PaperCut account as print credit.
Print Credit does not expire.
Print credits cannot be converted to cash or transferred to All Campus accounts.

Requesting a Print Job Refund

You must be connected to the NCSU or Eduroam WiFi network (or connected via campus VPN) to access the refund portal.

Go to go.ncsu.edu/print-refund.
Log in with your Unity ID and password.
Under Recent Print Jobs, locate the job you want refunded and click Refund under the Status column.
Enter the requested amount and add a brief description of the issue.
Click OK.

Full Refund of Print Credit

A full refund of your print credit balance may be approved for:

Graduating students with a balance over $5.
College of Design students with a large remaining balance.
Refer to the Full Refund of WolfPrint Print Credit Guide to submit a request.

Escalation