OIT Public Knowledge - Installing a Dell WD19TB Dock

This article is intended to guide end users through the process of installing a Dell WD19 dock. Following these steps will provide full functionality of theWD19 dock and the ability to utilize all features.

Information
Escalation
Related Documentation

Information

In this article, you will lean how to install a Dell WD19TB Dock. Please install the drivers in order as they are listed below. You must update your PC’s BIOS and the Dell Docking Station drivers to the latest versions available at Dell Drivers & downloads website before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your PC or not functioning optimally.

Ports and Features (Front)

USB-C 3.1 Gen1
USB 3.1 Gen1
Headphone/Microphone Combo

Ports and Features (Rear)

Audio line-out
DisplayPort 1.4
DisplayPort 1.4
HDMI 2.0
USB-C 3.1 Gen1 with DP 1.4
2 x USB 3.1 Gen1
Gigabit Ethernet AC power USB-C with Thunderbolt™ 3

Process

Browse to Dell Drivers & downloads page.
Click Detect PC to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click Browse all products to browse to your computer model. Your device Service Tag can be found on the bottom of your asset or, if properly labelled, listed as the Serial: "ABCD123" on your device label.
- If you do not have a device label, please submit a ticket through the help desk and the OIT_DESKTOP_SUPPORT team can print and provide a new label.

Select the Operating System.

Download and install the latest Basic Input/Output System (BIOS) for the computer. This is available in the "BIOS" section.
Download and install the latest Intel Thunderbolt Controller Driver for the computer. This is available in the "Chipset" section.
Download and install the latest Intel Thunderbolt 3 Firmware Update for the computer. This is available in the "Chipset" section. Download and install the latest Intel or Nvidia or AMD graphics driver for the computer. This is available in the "Video" section.
Download and install the latest ASMedia USB eXtensible Host Controller Driver for the docking station. This is available in the "Docks/Stands" section.
Download and install the latest Realtek USB Audio Driver for the docking station. This is available in the "Docks/Stands" section.
Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station. This is available in the "Docks/Stands" section.

Restart the computer.

After the driver update process completes, connect the AC adapter to the Dell WD19TB dock first and then attach the Thunderbolt 3 (USB-C) cable to the computer before using the docking station.

Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT team.

Installing a Dell WD19TB Dock