Generate and Send a Cisco Jabber Problem Report


This article explains how to generate and send a Cisco Jabber client problem report if you experience issues with Cisco Jabber.

Jabber for Windows

  1. From the Jabber client, click the Gear icon.
  2. Select Help > Report a problem.
  3. In the Cisco Jabber Problem Reporting window, select the area where the problem occurs.
    Cisco Jabber Problem Reporting window showing a dropdown menu labeled "Select the area in which the problem occurs" with options such as Sign in/Sign out, Audio/Video Calls, IM/Presence/Messaging, and Others
  4. Enter a summary of the issue and the steps to reproduce the problem.
  5. Click Save and save the report to your Desktop.
  6. Open your email client.
  7. Attach the saved report and send it to: oit_ct_uc@help.ncsu.edu.

 Jabber for MAC

  1. From the Jabber client, click the File menu.
  2. Select Help > Report a Problem.
  3. In the Cisco Jabber Problem Reporting window, enter a description of the issue.
    Cisco Unified Problem Reporting Assistant for Mac showing a dropdown list of problem areas and a Generate Problem Report screen with fields for contact email, subscription details, and a Capture Screenshot option
  4. Click Continue.
  5. Enter a contact email address.
  6. (Optional) Capture a screenshot of any error messages.
  7. Click Generate.
  8. Record the Problem Report Location displayed.
  9. Attach the report file to an email and send it to oit_ct_uc@help.ncsu.edu.