This article describes Customer Center’s Shopping Cart redesign and the general processes for completing and submitting your requests.

The Shopping Cart has been redesigned to provide more flexibility when ordering items in Customer Center. 

• You can easily save requests for later. 
  
  • The cart saves as items are added. If you log out and then back in, the cart is restored.
• You can create requests with multiple action types.
  
  • You can perform add, move, and change actions within a single request.
• You can create multiple requests within the Shopping Cart. 
  
  • The count next to the Shopping Cart icon indicates the number of requests in the cart, not the number of individual items. 
• You can submit all or only some completed requests in your cart. 
• After submitting one or more requests, you will be presented with a printable summary of the request(s).

To open the cart, click the Shopping Cart icon.

You can navigate to a particular request in your cart using the Select Requests drop-down menu, the Search Requests search bar, or by scrolling down the cart. The cart will initially load only four Pending Requests. If more exist, you will see a button at the bottom of the page labeled "Load More Requests". 

When you reach the end of the list, the button will display No More Requests.

There are two types of Pending Requests:

• Ready to Submit - These requests display a green check mark.
  
• Incomplete - These requests are missing Required information and display a warning icon.
  

Each Request is editable from the cart. Each field is explained/described below.

Each Request can be Titled uniquely to help differentiate multiple Requests being worked on. Click the pencil icon next to the default request title to edit. There is a 30-character limit, and you must save at least one item in your cart before leaving the cart to apply the new title. Once your request has been submitted, an SR number will be assigned, as the Titles are only useful in the cart to differentiate between your saved requests.

• The Urgency drop-down box allows you to mark your Request as Low, Medium, or High; however, all requests are processed in the order they are received, and we currently have a 3-day turnaround time. If you have an urgent request, please contact Customer Service by phone: 5-7099, option 3, or email: customer_service@ncsu.edu. 
  
  
• The Who Owns This? field defaults to Department. Do not change this!
  
  
• The Owner and Account fields can be filled in at the top level of the Request and/or per item if you completed the Request Information form while shopping; this information will autofill into the Request and all its items contained within.
  
  
• Attachments can be added to the Request if they are less than 10 MB.
  
  
• The Description field describes the overall Request. If you have comments about a specific item, you will do that in the Edit Item Information form for that item.

Within each Request, items are grouped as either Services or Standalone Equipment (Equipment associated with a Service and Change Actions are grouped within Services). These items are hidden by default. You can view the item(s) by clicking the down arrow.

• All Services/Change Actions and/or Standalone Equipment will be displayed when expanded.
• For each item in your Request, you can Edit Item Information , Delete the Item, or Preview Item Information . 
  
  
• When you click the Edit Item Information button for an item, you will complete the Required Information for the item and then click Save. If there are other items in the Request, you can navigate to them directly using the Previous and Next buttons.
  
  
• When you have completed filling in the required information for the items and clicked Save, click the X to close the Edit Item dialog box. 
  
  
  
• Edit Item Information fields for Standalone Equipment are fairly simple. First, fill in the Billing Account (GLA) and click Save. Next, fill in the Location field if the Equipment will be delivered.
  
  
  • The Department (OUC) or ‘Owner’ of this Equipment is listed at the Request level.
    
    
• Edit Item Information for Services and Change Actions require additional information, and the fields may vary accordingly.
  
  
• The Who Owns This? field defaults to Department. Do not change this!
  
  
• If Owner and Account fields are filled in at the top level of the Request, it will autofill into the Edit Item Information for each item, but can be edited.
  
  
• The Location picker defaults to Find Existing. Do not change this! 
  
  
• The Location field can be populated by typing the Building Name > Room number or using the Magnifying Glass icon to select the location from a list. 
  
  
• The Current Location field displays the location of an Active Service. If updating, type in or select the new location from a list using the Move-to Location field. 
  
  
• The Reference field is optional and can be used to label or reference the item on a Request. 
  
  
• The Comments field should convey any additional information the Customer Service team might need to complete the Request.

Additional fields are at the bottom of the Edit Item Information for most Services and Change Actions.

Note: The fields may differ from the pictures displayed below depending on the Service you are ordering. 

Additional Information fields will vary by item, but the most common are:

• Unity ID - Please enter the user's Unity ID carefully, as the software does not validate it. For general-purpose areas, type Generic.
• Display Caller ID Name - Type the user's choice of name to display on the Caller ID when placing calls.
• Outlet Number - The number is posted on the outlet/jack. If you can't see the outlet number, use the Floor Plans link (located at the *Outlet Number field).
• VLAN - Enter the location's VLAN in this field. If you don't know it, please use either the email your LAN Admin link or the Floor Plans link.
• Port/Jack Location To - Type whichever of the four ports on the outlet will be used for the service. Try the Floor Plans link if you can't determine which port to use.
• Voicemail - Select Yes only for new service or request a reset; otherwise, select No.

 Note: If any fields are pre-populated, do NOT change their values unless necessary.

Locating the Outlet, VLAN, and Port/Jack Location

If you still have difficulty locating the information for the Outlet Number, VLAN, and Port/Jack Location fields, click the Floor Plan link to open the Public PLA Ground webpage.

1. Enter the name of the building in the Building Search field.
   
   
2. Click the Find Building button to bring up the Building Name and Status.
   
3. In this example, talley was typed in the Building Search field, and then the floor plan for (102) Talley Student Union is shown in the list. The Status shows 'Full', indicating that the floor plan is available.
   
4. Click the Building Name link to open the building record.
   
   
5.  Click the PDF Floor Plan link to open the floor plan in a new window, then search for the room number on it.
    
   **Tip: Click the (+) in the lower right-hand section of the screen to zoom in.
   
6. Once you've found your room (room # is shown on the doorways), you can find the outlet. For example, if I am looking for Rm 4238 in Talley Student Union:
   **Tip: Press Ctrl+F to open the Find search box. Enter the room number, and the floor plan will center on the room.
   
   
7. Now, orient yourself in the room to locate the correct outlet. In this example, it's simply because there is only one outlet. 
8. Please write down the outlet number (or copy it) and close the floor plan.
9. Back on the Public PLA Ground page, in the Outlet Trace section, enter the building name (Talley Student Union) in the Choose Building field and enter (or paste) the outlet number (4289D-73) in the Outlet Name field.
   
10. Click the Trace button to display the record, then click the button with the Outlet number to open it.
11. The details for this location are displayed in a table format. The Port/Jack location is indicated as the Lower Right port, marked B. In addition, the VLAN is shown as 902.
    
    Note: If the outlet is not patched, the VLAN will not display when using the Outlet Trace tool. Contact your LAN Admin by clicking the LAN Admins link on the Edit Item Information page.

    

12. When you have completed all the details for your requested items, each item will display a green checkmark.
    
    
13. When you are ready to submit the Request, tick the checkbox next to the Request title and then click the Green Submit Selected Requests button. You can also select multiple Requests to submit at once.
       

1. If you have completed all required information fields, the Submit Requests pop-up will ask you to confirm. Click Ok.
   
   
2. The Submit Requests pop-up will notify you if the Request has incomplete information. Click Cancel, return to the Request, and complete all required fields.
   
   
3. If you have selected multiple Requests to submit all at once and one or more of them are incomplete, the Submit Requests pop-up will notify you that not all are ready to go. In addition, it will let you know which Requests are incomplete, and you can choose to either:
   
   1. Click OK to submit the ready Requests; the incomplete Requests will remain in the Cart.
   2. Click Cancel to return to the Cart and complete the Requests before submitting.