You can manage your voicemail messages and settings directly from your phone. The instructions below explain how to sign in and use keypad commands to access and manage your mailbox. 

Accessing Your Voicemail

You can access the voicemail system from your campus phone, another campus phone, or an off-campus phone.

From Your Own Phone on Campus

1. Dial 26245.
   
2. When prompted, enter your PIN.
3. Press # (pound key).

From Another Person’s Phone on Campus

1.  Dial 26245.
   
2. When the system answers, press * (star key).
   
3. Enter your ID (the last FIVE digits of your campus phone number or mailbox number—NOT your Unity ID).
4. Press #, then enter your PIN.

From an Off-Campus Phone

1. Dial 919-512-6245.
   
2. When you hear the welcome message, press * (star key).
   
3. Enter your ID (the last FIVE digits of your campus phone number or mailbox number—NOT your Unity ID).
   
4. Press #, then enter your PIN.
   
   

 Shortcuts Keys

These shortcuts work throughout the voicemail system:

• * - Cancel an action or return to the beginning of the current menu
• ** - Exit the voicemail system
• 0 - Help
  
  

 Finding a Voicemail Message

1. Access and log in to your voicemail.
2. Press 5.
3. Choose one of the following:
   • 1 - Messages from another campus voicemail user
   • 2 - Messages from all outside callers
   • 3 - Messages from a specific outside caller
4. Follow the prompts to locate the message(s).
5. Press ** to exit when finished.
   
   

 Listening to New Messages

1. Access and log in to your voicemail. 
2. Press 1 to hear new messages.

While a Message Is Playing

• 1 - Replay from the beginning
• 1, then 2 - Play a specific message by number
• 1, then 4 - Play the previous message
• 1, then 6 - Play the next message
• 5 - Play message properties
• 6 - Mark the message as new (unplayed)
• 2 - Pause or resume
• 3 - Fast forward a few seconds
• 3, then 3 - Fast forward to the end
• 4 - Slow playback
• 4, then 4 - Slower playback
• 6 - Fast playback
• 6, then 6 - Faster playback
• 7 - Decrease volume
• 8 - Normal volume
• 9 - Increase volume

 

After a Message Finishes Playing

You may press:

• 1 - Skip back a few seconds
• 4 - Replay from the beginning
• # - Play the next message
• 5 - Play message properties
• 8 - Reply
• 8, then 2 - Reply to all
• 8, then 8 - Call the sender
• 6 - Forward the message
• 7 - Delete the message
• 9 - Save as heard

Press ** to exit when finished.

 

 Listening to Saved and Deleted Messages

1. Access and log in to your voicemail. 
2. Press 3.
3. Choose:
   • 1 - Saved messages
   • 2 - Deleted messages
4. Follow the same playback options listed above.
5. Press ** to exit when finished.
   
   

 Managing Personal Greetings and Settings

1. Access and log in to your voicemail. 
2. Press 4.

Then select: 

• 1 - Change greetings
• 1, then 2 - Turn the alternate greeting on or off
• 2, then 1 - Toggle message notification (stutter dial tone on/off)
• 2, then 3 - Choose full or brief menus
• 3, then 1 - Change PIN
• 3, then 2 - Change recorded name

Follow the prompts to complete your selection. Press ** to exit when finished.