Network Infrastructure Services

Network Infrastructure Services provides design, configuration, and ongoing maintenance of NC State's campus networking environment. This includes routers, switches, wireless networks, firewalls, VoIP, Internet access, VPN services, IP host registration, and DHCP/DNS services.

Note: Links below open in the IT Service Portal or ServiceNow Knowledgebase. You may be asked to log in with your UnityID to view certain resources.  

 

Network Design

Design, configuration, and maintenance of all campus networking equipment, including routers, switches, wireless networks, firewalls, VoIP, Internet access, VPN service, IP host registration, and DHCP/DNS services.

 

Domain Name Service (DNS)

DNS hosting services for colleges, departments, and qualifying related organizations.

 

IP Address Registration

Tracks and maintains IP addresses for all devices used on the NCSU campus network.

Additional Resource:

IPv6 Information

 

Load Balancers

Provides stability and redundancy for university applications, systems, and servers behind NCSU firewalls.

 

Secured Networks

Requests for firewalls and other secured networks, including the NC State Protected Network, which provides day-to-day management of these environments.

May include compliance standards such as PCI, HIPAA, and NIST.

Additional Resource:

Protected Network Access Form

 

Virtual Private Networks (VPN)

Provides remote access to and from the NCSU campus network. Options include Cloud VPN, Full-Tunnel VPN, and Site-to-Site VPN.

Related Policies:

• VPN Acceptable Use Policy
• Network Security Regulations
• Computer Use Policy 

 

Wired Networks

Installation, maintenance, and support of routing/switching (L2/L3) infrastructure, connectivity requests, wired port changes, and related data network services.

 

Wireless Networks

Campus wireless connectivity, including Eduroam, NCSU (NOMAD), and NCSU-Guest (ssid) access options.

Note: If you are a student, staff member, or faculty member, you can enroll your device in eduroam to get instant access to the wireless network at NC State and at thousands of other educational and research institutions worldwide.

Additional Resource:

• Wireless Network Access
• Rules for Implementing Wireless Networks at NC State
• Proposed Airspace Policies, Rules, and Regulations

 

Network Operations Center

Staffed from 8 a.m.-5 p.m., Monday through Friday. Manages daily operations of the campus data and telephony networks. Responsible for maintenance, repairs, installations, and upgrades.

Resources:

• Ordering and Support Resources 
• Service Level Agreement for Network Service
• LAN Administrator List and Presentations
• MCNC - North Carolina Research and Education Network Infrastructure

 

Additional Services

• Campus telephony adds, moves, changes, and troubleshooting
• Campus voice mail support
• Data Center Management and 24x7 operations
• Batch and EDI processing
• Report archive and distribution

 

Questions?

Is there information we have not provided that could be useful to you? Email Greg James.