Customer Center: Shop for Services


This article explains the procedure for ordering a new Service. When ordering a new Service with new Equipment, please complete this step first so the Equipment you order can be properly associated.

  1. Hover over the Shopping menu and select Services to open the Services Catalog Categories page.
    Shopping menu expanded, showing the "Services" option selected.
  2. On the left side of the screen, you will notice a section labeled Request Information.  You can select an Owner (Dept OUC) and Billing Account (GLA) for your request, saving time during checkout as these fields will autofill the Edit Item Information for every item in your cart. Note: Skip to step 3 if your request includes items that will be billed to separate GLAs.
    1. Click ‘No owner selected’ under Owner or ‘No account selected’ under Billing Account to choose a Department and Billing Account (GLA).

    2. Fill in the Request Information form:
      1. In the Who Owns This? drop-down box, leave the selection as ‘Department.’
      2. Use the field picker (magnifying glass) to find the Department (OUC), or start typing and select from the displayed results. Then, repeat to find the Billing Account (GLA).
        Request Information panel opened to select department and billing account for a service request.
      3. Click Submit to apply these choices to your Request.

  3. Select the View Services button under any Service Category to display all available services.

  4. Click the image or words of any Service item to view more information about that service.

  5. Click +Request to add the item to your cart. You can Create a New Request or add the service to a Saved Request. Continue shopping by clicking the Services Catalog link or by clicking the back arrow in your browser twice.

  6. After adding items to your cart, check out by clicking the Shopping Cart icon, then navigate to your Saved Request. 

    1. Please refer to the Shopping Cart & Checkout article for details about completing and submitting your request.