If you have a problem that is easier to explain in person, students can receive computer support from our Walk-in Center staff in these areas:

• Operating system: Including virus and spyware removal
• Software: Most software packages are easy to install, but if you encounter difficulty, Walk-in Center staff are happy to help.
• Network connectivity: ResNet and the campus wireless network
• Warranty and hardware repair: For computers and warranties purchased through the NC State Bookstore as well as some manufacturers' warranties.

Faculty, staff, and students can also receive support from Walk-in Center staff in these areas:

• Unity account: including password resets, disabled accounts
• 2 Factor Authentication: assistance with troubleshooting or configuring Duo

Before you arrive:

• Bring your Wolfpack One Card (campus ID card) so we can provide you with the best possible customer service.
• Plan to allow at least 20 minutes for us to properly diagnose your computer's problems.

Location

• Central campus. West Dunn Building, Room 101  2901 Thurman Drive  Raleigh, NC 27695 at the intersection with Dan Allen Drive

Hours & Parking

• Regular hours are 8 am – 5 pm Monday through Friday.  The WIC is closed on university holidays and if campus is in condition 2 due to adverse weather.
• Pay-by-space parking is available in the Dan Allen Deck and the Bragaw parking lot.

Contact

• Phone: 919-515-4357
• Website: help.ncsu.edu

Employment

• Please see Student Employment in OIT for more information.