Disallowed Paper Size Error in WolfPrint 

This documentation explains why Wolf Print jobs can get denied with a "disallowed paper size" error message and how to work around the issue.  The intended audience is an end user.

Information

The "Disallowed Paper Size" Error

WolfPrint supports Letter and Tabloid print jobs only.  Unsupported sizes are automatically rejected because they can cause the printer to stall, preventing other users from receiving their documents.  If you submit an unsupported size (such as A4), PaperCut will cancel the job and issue a "Disallowed Paper Size" error message.

To ensure your document is printed, your file must match the specific paper size supported by the print queue.

 

How to Fix Formatting Issues

If your document is saved in a non-standard size (like A4), you must convert it to Letter or Tabloid before submitting:

• Print from the Native Application: Open your file in the program used to create it. In the Print Dialog, select Letter or Tabloid as the paper size.
• Use Mobility Print: This service often converts the page size automatically for you.
• Use Lab Computers: Printing from a campus lab computer with WolfPrint queues installed will typically convert the file on the workstation during the print process.

 

Select the Correct Queue

• Standard Printing (8.5" x 11"): Use the WolfPrint-BlackandWhite or WolfPrint-Color queues (all printer models).
• Tabloid Printing (11" x 17"): Use the WolfPrint-BlackandWhite-11x17 or WolfPrint-Color-11x17 queues (SP C840 only).
• Visit the WolfPrint Find a Printer page to find specific models and printer locations.

 

Wolf Xpress

Wolf Xpress Print and Copy is another on-campus printing service that may be able to print your job if it cannot be converted to US Letter or 11x17 size.  Contact them directly for assistance at 919-515-2131 or wolf-xpress@ncsu.edu.

 

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 

Related Documentation

WolfPrint Find a Printer:  https://print.oit.ncsu.edu/ 

Mobility Print Instructions:  https://ncsu.service-now.com/kb?id=kb_article_view&sysparm_article=KB0016748

Wolf Xpress:  https://wolfxpress.ncsu.edu/

 

 

 

Title: Disallowed Paper Size Error in WolfPrint

Service: WolfPrint

Template if applicable: MDS Public Knowledge Template

Assignment Group(s): OIT_WOLFPRINT

Document Owner: kgmayr, tmfarwig

Available Priorities: Low 

Keywords: WolfPrint, Printer, Error, Disallowed Paper Size