Using an incognito or a private browsing window in your browser can help avoid issues related to your browser's cookies and cache and can help ignore any browser extensions or add-ons that may be interfering with NC State websites and services.
You can follow the link below for instructions on how to use a private or an incognito window in your browser.
After you've opened the private or incognito window, try accessing the site or service in that window. If using the incognito or private browsing window fixes your issue, then you will want to clear your browser's cookies and cache for a long-term fix.