Mobility Print:  Guide for macOS

WolfPrint uses PaperCut's Mobility Print service for BYOD printing on non-managed personal devices. These instructions will guide you through the Mobility Print setup and printing process for macOS.

 

Before You Begin

Connect to the NCSU Network.  Your device must be on a secure university wireless network to use WolfPrint.

• On campus: Connect to eduroam or ncsu Wi-Fi
• Off campus: Connect to the NC State VPN

Installation

To install the WolfPrint Printers and use Mobility Print from your macOS device, you must download and run a custom file.  Optional: Watch the macOS Installation Video to see the steps in action.

1. Download the installer from go.ncsu.edu/mobility-print-client-mac
2. A disk image (.dmg) will download that contains the installer file; do not rename the disk image. The name points the installer to the correct server for Mobility Print.
3. Open the downloaded disk image; it will contain the installer package: PaperCut Mobility Print Client.pkg
4. Double-click the PaperCut Mobility Print Client.pkg installer and follow the default options in the install wizard.

5. When the installer completes, verify the 4 FollowMe printers are available in the Printers & Scanners folder.

 

Printing Files

Step 1. Send your print job to a WolfPrint FollowMe printer.

• Choose File->Print from an application menu or the Command-P key combination from any application.

 

• Select a WolfPrint FollowMe printer.

• When prompted, log in to the printer using your Unity ID.

 

Step 2. Find a WolfPrint physical printer.

Use the Find a Printer page to view printer locations, capabilities, and a printer map.

Match your FollowMe Printer queue to an appropriate printer:

• WolfPrint-BlackandWhite: Pick up at any printer (black-and-white or color).
• WolfPrint-Color: Pick up at any color printer.
• WolfPrint-11x17: Pick up at any 11x17-capable printer (Model C840dn).

 

Step 3. Confirm and release your print job.

⚠️ Note: Print jobs expire after 12 hours and are automatically removed from the system. Authenticate at the physical printer using one of these methods:

• Log in by swiping your WolfPack One Card/NCSU ID on the card reader attached to the printer.
• Manually enter your Unity ID and password at the control panel. 
• Scan the QR code on the front of the printer with your phone's camera to use "Touch-Free" print release.

Follow the on-screen prompts at the control panel to release your print job. 

• Select Print Release.
• Choose the file(s) to print.
• By default, your All Campus account will be charged for your print job.
• If you have access to a Shared Account, select the available account number from the screen.

Need Help?

If you run into technical issues or need additional assistance:

• • Contact WolfPrint online: go.ncsu.edu/print-help
  • Call the NC State Help Desk: 919-513-4357 (HELP)
  • In-person Support: Stop by the OIT Walk-In Center

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