If you need to add a new device to Duo and do not have access to any Duo login method, then you can use a Duo bypass code to update your device information in Duo. It is recommended to update your devices from a computer and not a mobile device. You will also want to have your current mobile device with you or a security key to enroll.

Access the Duo Enrollment & Device Management Page

1. Call the Help Desk at 919-515-4357 or stop by our Walk-in Center to obtain a Duo Bypass code.
   • Business hours are 8 AM - 5 PM. 
   • After Hours you can reach Operations staff at the same number. They can provide a bypass code outside our business hours nights, weekends, and holidays.
2. Visit the Duo Enrollment and Device Management page.
3. Enter your Unity ID and password. Select LOG IN.
4. Select Enter a Passcode.
5. Enter the 9-digit Duo bypass code you obtained in Step 1.
6. Select Log In.

Update Your Device Information

You can add your new devices and remove old devices on the Duo Enrollment and Device Management page.  After adding your new device you should remove any older devices or phones numbers you no longer have from your account.

Add a New Phone

1. Select Add another device under the list of your devices.
2. Select Mobile phone. Select Continue.
3. Enter your current phone number.
4. If your phone number is correct, check off "You entered (XXX) XXX-XXXX. Is this the correct phone number?" Select Continue.
5. If prompted, verify ownership of your phone number.
6. Select the type of phone that you have. Select Continue.
   
   • Note: If you select Other (and cell phones), your phone will only be set up for Duo SMS text codes, which is not recommended.
7. Install the Duo Mobile app on your phone using your phone's app store.
8. Select I have Duo Mobile installed.
9. Open the Duo Mobile app on your phone. Select + Add.
10. Select Use QR code on your phone. 
11. Use your phone to scan the QR code.
    • If you are having issues with the QR code, you can also use the Email me an activation link method instead.
    • If you are doing this process on your phone, then you can select Take me to Duo Mobile instead.
12. Select Save in the Duo Mobile app when it asks what to name on the account. You can change the label if you want before selecting Save. 
13. Go through or skip any additional practice steps if prompted in the Duo Mobile app.
14. Select Continue.

Remove Old Devices

If you do not have access to an old device or just want to delete a device, then you should remove it.

1. Select Device Options next to the device that you want to delete.
2. Select the red trash can icon.
3. Select Remove.