This article explains how to manage your department's telecom services via the web-based ComTech Customer Center application.
The ComTech Telecom & IT Billing Customer Center is a web-based application where Department Coordinators can request adds, moves, and changes for telecom services.
Access to the system is managed through the Access & Department Management form. This form allows you to request access to the system, change OUC and project ID information for a user, and remove access from users.
To find out who your department's Department Coordinators are, use the ComTech Coordinator Search Tool. Enter your OUC and click Search.
An online course is available approximately once a month for any Coordinator wishing to learn about the features and functionality of Customer Center. Certifications are awarded to those with outstanding performance! Email akthurm2@ncsu.edu for more information about the course, or visit Reporter (https://reporter.ncsu.edu) to register for an upcoming course.
For handy reference or to get a jumpstart on learning about Customer Center before you start a course, review the list of documentation below:
Access and Department Management
ComTech Coordinator Search Tool
Customer Center Quick Start Guide
System Alerts, News, and Notifications
Set Gmail as Default Email Client to Open Mailto Links
Business Communications Services Audit
Long Distance Authorization Codes
Move a Service to a New Location