ComTech Service Rates


IMPORTANT: The online version of this Services Rates table is regularly maintained and updated. As a result, printed versions of this Services Rates table can be potentially outdated when you wish to use it. Please refer to this online version for the most recent information.

NOTE: ComTech never charges to remove or deactivate a service; however, there may be pass-through charges from any agreements you signed with a third-party provider. Equipment costs are not included in this table.

NOTE: For information about placing an order and support options, please refer to the following article: ComTech Ordering and Support Resources.

Automated Call Distribution

ACD is the concept of efficiently handling call handling and call volume for a Call Center using UCCX. Additionally, small departments can route incoming calls without investing in software using Call Handlers and/or Hunt Pilots. 

Call Handlers 

or 

Hunt Pilots

Design / Program / Configure

Change / Update / Modify

Monthly Charges
$50 per hour $50 per hour $0

UCCX

Design / Program / Configure

Change / Update / Modify

Monthly Charges
$65 per hour $65 per hour

$76.50 per simultaneous agent without call recording.

 

$90 per simultaneous call with call recording.

Construction Services

This includes Adding and Moving faceplates, as well as Wireless Access Points. All requests for Construction Services will begin with a consultation meeting with the customer. Then, an estimate of charges will be created and must be approved before any work begins.

Data Activation

This includes activation of wall ports for either Computer use or VoIP phone lines. Computers only require a non-powered connection (non-PoE), while VoIP lines require a powered connection (PoE). 

Data Line for Computers

Non-powered port. Does not include the charges for Network Connection.

 Add a Service Move a Service Monthly Charges

$100 port activation fee

*$50 per hour installation labor or cost of materials, if applicable		 *$50 per hour installation labor or cost of materials, if applicable $0

Data Line for VoIP Phones

Powered port. Does not include the charges for VoIP service. Please note on your request if your PoE port is 802.3af-15W or 802.3af-30W. Additional hardware costs if you choose an Ultra PoE (60W+ midspan power).

Contact Customer Service at 57009, option 3, with questions. 

 Add a Service Move a Service Monthly Charges

$100 port activation fee


*$50 per hour installation labor or cost of materials, if applicable

 *$50 per hour installation labor or cost of materials, if applicable $0

*Additional charges apply when a Service Tech is required to attend. 

Remote Site Connection

Time Warner Cable Internet service or AT&T DSL service is sufficient for most customers. However, a Metro E-circuit may be the answer for customers who need a higher bandwidth or bi-directional connection. 

Time Warner / AT&T

or 

Metro E-circuit

 

 

Add a Service

Monthly Charges
Half of the switch and firewall cost is paid upfront.
Other hardware costs are amortized over five years and included in the monthly bill. 		 15% administration overhead
Time Warner / AT&T monthly charge

Third-Party SIP Device Integration Support

ComTech manages and supports an enterprise-level communications platform that provides real-time communications to the university. While we allow third-party devices to be connected to our systems, we require the devices to be specified and provided by ComTech to maintain our level of service. Custom solutions are allowed but will need to be evaluated before connection.

ClearOne VH20, BiAmp AudiaFlex-CM, or BiAmp Tesira Forte

 

Device Licensing

Testing and Integration

Annual Support
$132 per device, one-time fee $50 per hour $0

 

All Other Third-Party SIP Devices Provided by Customer

Device Licensing

Testing and Integration

Annual Support
$132 per device, one-time fee $2500 $1500

VoIP Services

The University's standard phone service is Cisco VoIP (Voice over Internet Protocol). VoIP technology enables telephone connections over the Internet, offering numerous advanced features and functionalities. All VoIP phone lines come equipped with Voicemail and long-distance calling functionality. If you do not wish to have Voicemail or Long Distance, please indicate on the Order Details page when completing your order in PCR Customer Center. 

VoIP Lines

Add a Service

Move a Service

Change a Service

Upgrade a Service

Monthly Charges

There is a minimum $50 labor charge to add or move a phone to a new location when a Service Tech is dispatched.

$50 setup fee - 1st phone


$25 setup fee - each additional move

$25 Voicemail setup fee

*$50 per hour installation labor (1-hour minimum)

*$100 port activation fee

$50 setup fee - 1st phone


$25 setup fee - each additional move

*$50 per hour installation labor and cost of materials

*$100 port activation fee

$50 service charge - 1st phone


$25 service charge - each additional move

If you are moving AND changing a service, please add the following charges: 

*$50 per hour installation labor and cost of materials

*$100 port activation fee

 Cost of the device (VoIP phone)

$8 per line


$.035 per minute for domestic long-distance via AT&T


For International rates, contact the Billing Office.

SpeechView 

Cisco SpeechView is a voicemail feature that transcribes voice messages into text, allowing users to read their voicemails via email rather than listening to them. 

$0

$o

$o

$o

$2 per line

Long Distance Authorization Code

Add a Service

Move a Service

Change a Service

Upgrade a Service

Monthly Charges

There is no charge to provide this service. All charges are pass-through from Windstream

 $0 $o $o $o

$.035 per minute for domestic long-distance via AT&T

For International rates, contact the Billing Office

*Additional charges apply when a Service Tech is required to attend and/or the port requires activation.

Webex Conferencing

Cisco Webex includes multiple platforms that combine audio, video, and web conferencing in one cost-effective application. Includes meetings, events, training, support, and Teams. 

Cisco Webex

Add a Service

Move a Service

Change a Service

Upgrade a Service

Monthly Charges
$25 activation fee $0 $0 $0 $5