Funds are in the All Campus Account, but the WolfPrint Balance is zero. 

Information

If your WolfPrint balance displays $0.00 or you cannot add funds, your Wolfpack One Card may be expired, inactive, or reported lost/stolen. WolfPrint staff can verify the issue status in the PaperCut payment gateway, but all account fixes must be handled by the Wolfpack One Card Office.  

• Expired Card: Bring your current ID to the Wolfpack One Card Office during business hours for a replacement.
• Lost or Found Card: Contact or visit the Wolfpack One Card Office to report a found card or get a replacement.

Wolfpack One Card Office

• Location: Talley Student Union (Main Level)
• Hours: Monday – Friday, 8:00 AM – 5:00 PM
• Phone: 919-515-3090

 

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team.

 

Related Documentation

Wolfpack One Card https://onecard.ncsu.edu/

Card Lost: https://onecard.ncsu.edu/lost/

 

Title:  Funds in All Campus Account, but WolfPrint balance is $0 

Service: WolfPrint

Template if applicable: MDS Public Knowledge Template

Assignment Group(s): OIT_WOLFPRINT

Document Owner: kgmayr, tmfarwig

Available Priorities:  Low

Keywords: WolfPrint, Balance, Zero, Funds, WolfPack One Card, Lost, Expired