After trying to log in to the Cisco Secure Client VPN on macOS 13 Ventura or higher, the error "Connect capability is unavailable because the VPN service is unavailable" may appear.
Resolving connect capability issues on macOS 13 Ventura
Here are some steps you can try to resolve the issue:
Uninstall and Reinstall
- Uninstall the Cisco Secure Client from the device
- Restart the Mac
- Reinstall the Cisco Secure Client
Enable Cisco Login Items
- Open System Settings.
- Navigate to General.
- Select Login Items and enable the three Cisco items.
Run the following commands in the Terminal app
- Using Spotlight Search, type "Terminal" to find that app.
- It can also be located in Applications > Utilities.
1: sudo cp /opt/cisco/secureclient/bin/Cisco\ Secure\ Client\ -\ AnyConnect\ VPN\ Service.app/Contents/Resources/com.cisco.secureclient.vpnagentd.plist /Library/LaunchDaemons/
2: sudo launchctl bootstrap system /Library/LaunchDaemons/com.cisco.secureclient.vpnagentd.plistIf prompted about blocked actions, click “Open System Settings” and “Allow” to allow the CiscoVPN to install the necessary network settings. Then restart the Cisco VPN, and connect.