Releasing a WolfPrint Job

This documentation provides step-by-step instructions for confirming and releasing your print job at a WolfPrint physical printer.  After a print job is sent to a WolfPrint virtual printer, it must be printed within 12 hours, or it will be automatically removed from the system.  This document explains the process of releasing a print job at a physical WolfPrint printer. 

 

Find a WolfPrint physical printer

To locate a physical WolfPrint printer that supports the virtual queue you used, visit go.ncsu.edu/printers

• If you sent a print job to the WolfPrint-BlackandWhite virtual queue, find a Black and White OR Color printer.
  • Print jobs are charged based on the queue they are sent to, not on the printer where they are released.
    • The color printers will accept print jobs from either virtual printer queue.
• If you sent a print job to the WolfPrint-Color virtual queue, find a Color printer.

 

Confirm and release your print job

Go to a WolfPrint printer that supports the virtual print queue you used (Black and White or Color).

• The printer will be clearly labeled with a WolfPrint FollowMe logo, the printer name, supported print queues, and a QR code for Touch-Free Print Release. 
  
             

 

Choose your Print Release Method 

• Swipe the red stripe of your Wolfpack One Card or NCSU ID card in the card reader on the printer. 
  • • OR if you do not have your card, enter your Unity ID and password on the printer’s control panel.

• • Follow the on-screen prompts at the control panel to release your print job. 
    • Tap on Print Release.
    • Choose to release all jobs, or tap the arrow to the right and select jobs to print or cancel.
    • By default, your All Campus account will automatically be charged for your print job.
    • If you have access to a Shared Account, choose the account number after you select the print job.

 

Scan the QR Code for Touch-Free Print Release

• To release your print job by scanning the QR code, your phone must be on the NC State network. 
  • Use Eduroam or NCSU WiFi (not NCSU Guest)

 

• Scan the QR code with your phone's built-in camera.
  • The QR code will take you to a release page (URL papercut.oit.ncsu.edu) for the printer you are using.
  • Choose Release All Jobs or tap the arrow to the right and select jobs to print or cancel.

• Follow the on-screen prompts at the control panel to release your print job.
  • By default, your All Campus account will automatically be charged for your print job. 
  • If you have access to a Shared Account, choose the account number after you select the print job to release.
• When finished, log out on the printer’s home screen.

 

Escalation

• Any questions on process or content contained in this document should be escalated through the NCSU Help desk and have an incident assigned to the OIT_WOLFPRINT support team.
• If you are having issues with the instructions, please contact the NCSU Help Desk or Student Walk-In Center to receive assistance.
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