Introduction
- A generic account in Google Workspace @ NC State represents a role rather than an individual.
- A generic account will not be used for events.
- A generic account will be clear and not vague, as to not to be confused as phishing email addresses.
- A generic account has access to the most of the same Google Workspace apps (e.g., Gmail, Docs, Calendar) as an individual account.
- Specific features such as recording in Meet, Gemini, and other features are not available to generic accounts.
- A generic account has a quota of 5 GB assigned to it.
- A single generic account can be multi-purpose; e.g., manage departmental calendars, centralize storage of Gmail or Docs, review web page content.
- Consequently, a department or other campus unit does not need a separate account for every purpose.
- Access to the Google Workspace apps in a generic account can be granted to anyone, including a student or temporary employee, who has an active NC State Gmail account and its accompanying email address.
Request a Google Generic Account
Visit and complete this form to request a Google Generic account.
The following information will be requested:
- Account first and last names
- Choose each name so that it reflects the account’s nature or purpose.
- This will facilitate finding the account when searching for it.
- Account username that:
- is not a person’s name
- indicates the role the account will serve
- must contain at least 11 characters,
- must not contain successive hyphens (-) or underscores (_)
- does not begin with: group-
- does not conflict with any other account name at NC State
- Account Service Contacts; i.e., Google Workspace @ NC State usernames of all persons to be responsible for:
- answering technical questions about the account’s use
- annual renewal of the account.
- (Optional) Whether you want the account to be listed in the NC State Contacts in Google Workspace @ NC State.
Requests are processed regularly, and accounts are created after review and approval by an administrator.
Managing a Generic Account
This knowledge base article will explain how to manage all aspects of a generic account including:
- Accessing Web Registry to begin management
- Manage the generic's password
- Update service contacts
- Renew the generic account
- Request removal of the generic account
- Change the name of the generic account
Additional Options for Google Generic Accounts
Need Additional Help With a Google Generic Account?
Contact the NC State IT Service Portal