Infrastructure Support Operations

Service Page

Infrastructure Support Operations

Description
The infrastructure support operations team (ISO) provides onsite support and monitoring of critical infrastructure IT systems. We are responsible for ensuring around-the-clock support, contact, and resolution are taken to resolve incidents. 

Assistance
We provide 24/7/365 support.

  • For immediate assistance or to report an issue after hours, call 919-515-5500
  • For non-immediate assistance, you can email the group at group-oit-iso@ncsu.edu 

Additional Information
For more information about the Infrastructure Support Operations team and the services provided, please click the “Help with this service” button on the right side of your browser window. 

  • 24/7/365 on-campus support
  • Security monitoring of infrastructure facilities
  • Escalation to IT groups
  • Incident reporting and monitoring
  • After-hours help desk support

This service is available to the entire campus community. 

Available For
  • Faculty / Staff
  • Students