Advanced Call Routing
Description
ComTech provides Call Handlers to answer calls, greet callers with recorded prompts, deliver information and options, route calls, and take messages. Hunt Groups route calls to a list of predetermined phones, with one number reaching multiple phones simultaneously. Limited reporting metrics are available.
How to Request
To request a Call Handler or a Hunt Group, contact us at oit_ct_uc@help.ncsu.edu to arrange a meeting to discuss your business needs.
Assistance
For assistance with this service during normal business hours (M-F, 8-5), please call the Network Operations Center at 919-515-7099 x3 or email tele@ncsu.edu.
To report an outage after hours, please call 919-515-7099.
Additional Information
See the Related Articles section on the right side of your browser window to find helpful articles about Advanced Call Routing, or click the red "Help With This Service" button to get assistance with questions or problems you may be having with this service.
Call Handlers
- Answer calls
- Greet callers with recorded prompts and provide them with information and options
- Route calls
- Take messages
Hunt Groups
- Route calls to a list of predetermined phones
- One number reaching multiple phones simultaneously
This service is available to faculty, staff, and other campus partners.
Please see ComTech Service Rates for more information on fees or additional costs.
- Faculty / Staff