Change Management

Change Management

The OIT Change Management program was established to reduce the risk of conflicts between technical changes to our services, and to ensure that consumers of our services understand the reasons for and impact of these changes. We accomplish this by improving coordination between OIT teams and communication with the NC State campus community.

The mission of the IT change management process is to ensure any and all changes made to components (configuration items) of production systems and services are vetted, communicated, and documented using ITIL best practices.

Service Owner : Lavanya Sridharan

Service Manager : Anthony Santucci

This service is available to any faculty, staff or student that has a itil role within the ServiceNow platform.

Change Management is typically reserved for IT personnel who are proposing changes to the IT environment. 

Managing change is about ensuring changes to the IT production environment are being appropriately evaluated, scheduled, and communicated to minimize the risk and impact to users and the institution as a whole.

If you are interested in the implementation of a change management process for your organization, please click on the "Help With This Service" button on the right side of your browser window.

For more information about costs, please click on the "Help With This Service" button on the right side of your browser window.