Cisco Call Center Development
Description
Design and development of Call Center solutions, including documenting Business Logic, Call Flow Design, System Programming, Queue Development, Skills-Based Routing, and Custom Integration.
How to Request
To request a meeting to discuss Call Center options, contact us at oit_ct_uc@help.ncsu.edu to arrange a meeting to discuss your business needs.
Assistance
For assistance with this service during normal business hours (M-F, 8-5), please call the Network Operations Center at 919-515-7099 x3 or email tele@ncsu.edu.
To report an outage after hours, please call 919-515-7099 x3.
Additional Information
For more information about Cisco Call Center Solutions and the services provided, please click the "Help With This Service" button on the right side of your browser window.
Customized call routing based on your departmental requirements
This service is available to faculty, staff, and other campus partners.
Please see ComTech Service Rates for more information on fees or additional costs.
- Faculty / Staff