Network Operations Center

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Network Operations Center

Description
The Network Operations Center (NOC) manages the day-to-day operations of the campus data and telephony networks. We are responsible for maintaining this infrastructure and repairing, installing, and upgrading all associated components. 

Assistance
Our normal business hours are M-F, 8 am-5 pm.

Additional Information
For more information about the Network Operations Center and its services, please click the "Help With This Service" button on the right side of your browser window.

  • Business analysis, including with outside vendors
  • Technical consultation and assistance
  • Trouble and Incident Handling
  • Special projects
  • 24x7 on-call support

Data Network Support

  • Provide support for all Data Network services, including:
    • Wired networks
    • Wireless Networks
    • IP Address Registration
    • Virtual Private Networks (VPN), including remote sites
    • Secured Networks
    • Domain Name Service (DNS)
    • Load Balancers
  • Support Data Center equipment
  • Grant access to network tools
  • Network equipment upgrades, installations, and emergency replacement
  • Special Event support
  • 24x7 Network Monitoring

Campus Telephony Support

  • Provide support for all Unified Communication services, including
    • IP Telephony
    • Legacy Telephony at remote sites
    • Voicemail
    • Jabber
    • Audio Conferencing (Meet Me)
    • Cisco Call Center 
  • Process and validate orders and coordinate with departments for billing
  • Manage special IP telephony features for customers
  • Make updates to E911 information
  • Install, support, and monitor Life Safety Lines
  • Repair for traditional and IP telephony services
  • Project Management for large, capital, or special projects
  • Manage physical cabling infrastructure

This service is available to the entire campus community. 

Please see ComTech Service Rates for more information on fees or additional costs.

Available For
  • Faculty / Staff
  • Students