System Status

Curent Status - Virtual Private Networks (VPN)

This service is not reporting an issue.

Planned Maintenance - Virtual Private Networks (VPN)

No system maintenance is planned over the next 30 days

Virtual Private Networks (VPN) (Last 90 days)

Color bar indicators flow left to right, from oldest to most recent status

System History - Virtual Private Networks (VPN)

From most recent to oldest, this list shows all outages, degradations and planned maintenance for this service

Planned maintenance - Virtual Private Networks (VPN)

Started 2024-05-03 17:48:48, Duration 18 Hours 11 Minutes
ASA Software Upgrade
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Task Number: CHG0035162

Saturday, May 4th starting at 8:00 AM ComTech will upgrade the Cisco FirePowers's ASA software.  

Planned maintenance - Virtual Private Networks (VPN)

Started 2024-04-27 12:49:05, Duration 1 Day
ASA Software Upgrade
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Task Number: CHG0035113

Sunday, April 27th starting at 7:00 AM ComTech will upgrade the Cisco FirePowers's ASA software.  

Degradation - Virtual Private Networks (VPN)

Started 2024-04-12 11:02:11, Duration 12 Minutes
Multiple Services not Reachable via VPN
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Task Number: INC4227074

Final Update: ComTech Senior Engineer found fault within VPN service and corrected it.  All On/Off Campus resources are available via the VPN service.  For further information, please access https://ncsu.service-now.com/sp?id=index.

 

Hello,

ComTech is aware of a current issue where on and off campus resources through the VPN are not reachable.  Senior Engineers have been engaged and are currently troubleshooting the issue.  More details to follow.

Planned maintenance - Virtual Private Networks (VPN)

Started 2024-03-20 01:00:00, Duration 1 Hour
VPN Headend Upgrade
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Task Number: CHG0034949

On 03/20/2024 at 1:00 PM, ComTech will be upgrading the VPN headend client for Windows, Mac, and Linux to Cisco Secure Client version 5.1.1.42. The client upgrade will start automatically after a successful authentication to vpn.ncsu.edu.

Outage - Virtual Private Networks (VPN)

Started 2023-12-15 13:04:22, Duration 1 Hour 41 Minutes
VPN Connectivity Down
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Final Update: ComTech Senior Engineer was able to restore the VPN Service. Customers are able to log back into the VPN.

 

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Update: Comtech Senior Engineer currently on site troubleshooting issue further. Root cause has been discovered; mitigation in process.  More details to follow.

 

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Hello,

ComTech is currently aware of the VPN service currently being unavailable.  Senior Engineers are currently investigating the issue.  More information to follow.

Outage - Virtual Private Networks (VPN)

Started 2023-11-29 13:54:57, Duration 17 Minutes
VPN Connectivity Issue
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Update Final: VPN Services have been restored.  ComTech Senior Engineers are continuing to investigate to root cause.

 

Hello,

ComTech is aware of the current VPN connectivity issues seen on and off campus.  Senior Engineers have been engaged.  More information to come.

Degradation - Virtual Private Networks (VPN)

Started 2023-11-28 09:39:26, Duration 3 Hours 36 Minutes
VPN Connectivity Intermittent
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Final Update: The VPN Services have restored to full connectivity.  Due to the certification error that occurred, the Smart License on the VPN hardware had to be re-initialized.  For further questions or concerns, please go to the following link for updates: https://ncsu.service-now.com/sp?id=index

 

Current Update: Senior Engineers have dispatched to site where troubled equipment is, and continue to troubleshoot towards VPN Service mitigation.  There is no estimated time of repair available at this time.  More details to follow.

 

Update: Current investigation has determined the cause of the intermittent VPN service to be a certification error. Senior Engineers require dispatch to physical location for further troubleshooting. Again, customers that remain logged in are currently unaffected. More details to follow.

 

Hello,

ComTech is aware of VPN connectivity issues where some customers are having difficulty logging on.  If you are already logged in, you should remain logged in and working.  Senior Engineers are currently being engaged to investigate further.  More details to follow.

Outage - Virtual Private Networks (VPN)

Started 2023-07-16 07:00:47, Duration 2 Hours
Brief outage to VPN
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Task Number: CHG0033677

Comtech will be migrating the routing for the ANYConnect VPN service.  During the migration, the VPN service will be briefly unavailable.  We do not anticipate that this change will take more than 1-2 minutes.

Degradation - Virtual Private Networks (VPN)

Started 2023-06-22 16:55:00, Duration 3 Hours 32 Minutes
Current impacts to Campus VPN
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Task Number: INC4097104

Final Update Addendum: After performing further analysis last night, it was discovered the root cause was due to a software bug. The ComTech Senior Engineer had to downgrade to a previous version to mitigate the software bug fault. 

Final Update: Virtual Private Network service has been restored. For further questions or concerns, please go to the following link: https://ncsu.service-now.com/sp?id=index

Update: ComTech Engineer has confirm'd connection with/to Cisco is viable.  Currently looking towards RADIUS Authentication as a possible concern. ComTech Software & Development team has been engaged to assist further; Cisco TAC case remains open if needed to re-engage. More details to follow as information becomes available. For further questions or concerns, please go to the following link: https://ncsu.service-now.com/sp?id=index

Update: ComTech Engineer has engaged Cisco Technical Assistance for further investigation.  More details to follow as information comes available. For further questions or concerns, please go to the following link: https://ncsu.service-now.com/sp?id=index

ComTech is currently aware of a VPN connectivity issue on Campus.  ComTech Senior Engineer is currently investigating root cause. More details to follow as information comes available. For further questions or concerns, please go to the following link: https://ncsu.service-now.com/sp?id=index

Planned maintenance - Virtual Private Networks (VPN)

Started 2023-02-22 21:00:00, Duration 1 Hour
Enabling VPN Full Tunnel 48 hour timeout
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Task Number: CHG0033098

On Wednesday, February 22nd at 9:00 PM, ComTech will be enabling a 48 hours timeout for the Faculty/Staff VPN full tunnel group. Users will receive a notification message 30 minutes prior to their session disconnecting.

Planned maintenance - Virtual Private Networks (VPN)

Started 2023-02-02 21:00:00, Duration 1 Hour
Anyconnect SSL certifiate renewal.
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Task Number: CHG0033036

The ComTech security team will be renewing the SSL certificate for vpn.ncsu.edu.  

Planned maintenance - Virtual Private Networks (VPN)

Started 2023-01-18 13:00:00, Duration 1 Hour
VPN AnyConnect Client Upgrade
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Task Number: CHG0032947

On 01/18/2023 at 1:00 PM, ComTech will be upgrading the AnyConnect VPN headend client for Windows, Mac, and Linux to version 4.10.06079. The client upgrade will start automatically after a successful authentication to vpn.ncsu.edu

Planned maintenance - Virtual Private Networks (VPN)

Started 2022-04-20 13:00:00, Duration 1 Hour
AnyConnect Client Upgrade to 4.10.04071
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Task Number: CHG0031981

On April 20th at 1:00 PM the Cisco AnyConnect VPN client will be upgraded from version 4.10.03104 to 4.10.04071.  The upgrade will target Windows, MacOS, and Linux operating systems.  The client upgrade will start automatically after you successfully authenticate to vpn.ncsu.edu.

Planned maintenance - Virtual Private Networks (VPN)

Started 2022-03-08 13:00:00, Duration 1 Hour
AnyConnect Client upgrade for Windows
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Task Number: CHG0031826

On 3/8/2022 at 1:00 PM ComTech will be upgrading the AnyConnect VPN headend client for Windows to version 4.10.03104. The client upgrade will start automatically after you successfully authenticate to the VPN client.