Curent Status - MyPack Portal
Planned Maintenance - MyPack Portal
MyPack Portal (Last 90 days)
System History - MyPack Portal
Planned maintenance - MyPack Portal
On Sunday, Mar. 16th, beginning at 8 AM, OIT will be applying required maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable intermittently during this maintenance window. We anticipate that systems will be available by approximately 10:00 am.
Planned maintenance - MyPack Portal
On Sunday, Mar. 2nd, beginning at 6 AM, OIT will be applying required regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available by approximately 1:00 pm.
Planned maintenance - MyPack Portal
Update: The upgrades on the MyPack Portal, Student Information System, Financials and HR System are now complete.
For additional assistance, contact the NC State Help Desk at 919.515.HELP(4357) or visit https://help.ncsu.edu.
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On Saturday, Feb 15th, beginning at 7:00 am, OIT will be performing system upgrades on the MyPack Portal, Student Information System, Financials, and HR System. The MyPack Portal and all integrated systems will be unavailable during this maintenance window. We anticipate that systems will be stable and available for use after 2:00 pm on Sunday Feb 16th.
Planned maintenance - MyPack Portal
On Sunday, Feb 9th, beginning at 8:00 am, OIT will be making configuration changes on the database to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable during this maintenance window. We anticipate that systems will be available before 10:00 am.
Planned maintenance - MyPack Portal
On Sunday, Jan 26th, beginning at 8:00 am, OIT will be making configuration changes on the database to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable during this maintenance window. We anticipate that systems will be available before 10:00 am.
Planned maintenance - MyPack Portal
On Sunday, Dec. 22nd, beginning at 8 AM, OIT will be applying required regulatory maintenance to the MyPack Portal, Student Information System and Human Resources system.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available by approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, Nov. 17th, beginning at 6 AM, OIT will be applying required regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available by approximately 1:00 pm.
Outage - MyPack Portal
**update** all systems should now be available
The MyPack Portal and all integrated systems are currently unavailable. OIT staff are investigating.
Planned maintenance - MyPack Portal
On Sunday, Oct. 20th, beginning at 8 AM, OIT will be applying required regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, Sept 8th, beginning at 6 AM, OIT will be applying required regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Degradation - MyPack Portal
Update - the issue with the Financial and HR Reporting systems has been resolved and both systems are now operational.
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The Financial and HR Reporting Systems that are accessed from the MyPack Portal are currently unavailable. The MyPack Portal is available and the Wolfpack Reporting System (WRS) has been pointed to Financial Production so that system is available.
Customers that use Query Manager or Query Viewer from the Financial or HR reporting systems will get an "Error getting content" message until this issue is corrected. Staff are working to resolve the issue and we will send out additional updates once more information is known. Thank you for your patience.
Planned maintenance - MyPack Portal
On Sunday, July 7th, beginning at 7:00 AM, OIT will be applying maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, May 26th, beginning at 8 AM, OIT will be applying required regulatory maintenance for Financial Aid to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, May 19th, beginning at 6 AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, May 12th, beginning at 8 AM, OIT will be applying required regulatory maintenance for Financial Aid to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, April 21st, beginning at 8 AM, OIT will be applying required regulatory maintenance for Financial Aid to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Outage - MyPack Portal
2024-04-09 11:01:01 Update:
Now Available.
2024-04-09 08:45:01 Update:
The MyPack Portal and most integrated systems continue to be unavailable at this time. Technical teams are investigating.
2024-04-09 07:42:01 Update:
The MyPack Portal and most integrated systems continue to be unavailable at this time. Technical teams are investigating.
2024-04-09 06:43:01
The MyPack Portal and most integrated systems are unavailable at this time. Technical teams are investigating.
Planned maintenance - MyPack Portal
On Sunday, Mar. 24th, beginning at 8 AM, OIT will be applying required regulatory maintenance for Financial Aid to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, Mar. 10th, beginning at 8 AM, OIT will be applying required regulatory maintenance for Financial Aid to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, Feb 18th, beginning at 6 AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, Nov. 19th, beginning at 6 AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems may be unavailable intermittently for scheduled maintenance beginning Saturday, 10/7 at 7:00 am until Sunday 10/8 at 1:00 pm. We anticipate that systems should be stable and available for use after 1:00 pm on 10/8.
Outage - MyPack Portal
2023-09-10 13:27 Update
MyPack Portal is now available.
2023-09-10 13:17
MyPack Portal is unavailable. Staff are investigating.
Planned maintenance - MyPack Portal
2023-09-10 09:34:00 Update:
Maintenace activities completed. Services are now available.
On Sunday, Sept 10, beginning at 5 AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System. The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available by 1:00 pm.
Degradation - MyPack Portal
--- Update 8:11 am 9-20-2023 ---
We have not had any further reports of users experiencing this error on the MyPack portal while using Chrome. Please contact the NC State Help Desk at 919.515.HELP (4357) or help.ncsu.edu to report any ongoing issues experienced to receive further troubleshooting and potential escalation of new or ongoing problems.
--- Update 9:44 am 8-24-2023 ---
A temporary fix has been implemented to try to avoid issues encountered when accessing the MyPack Portal using Google Chrome. Anyone still encountering errors or issues should try clearing their cache and cookies. Be sure to fully quit Chrome and close all windows before re-opening and trying the MyPack Portal again. Please report any ongoing issues to the NC State Help Desk. OIT Admins continue to work with Oracle on a more permanent fix.
--- Original 8-23-2023 ---
Users accessing MyPack Portal through Google Chrome may sporadically face errors or loading issues. This may come in the form of an error saying "Blocked a frame with origin '[server-name]' from accessing a cross-origin frame," or a blank white screen when first trying to load MyPack Portal. MyPack Portal admins are working with Oracle to resolve this issue.
In the meantime, users should utilize one of the following workarounds:
- Use a different browser (e.g. Firefox, Edge, Safari).
- Use Google Chrome in Incognito mode.
Outage - MyPack Portal
2023-07-22 13:44:17
MyPack Portal is now available.
2023-07-22 13:10:56
MyPack Portal is unavailable. Staff are investigating.
Planned maintenance - MyPack Portal
On Sunday, May 21st, beginning at 6 AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
The MyPack Portal and integrated systems may be unavailable intermittently on Sunday, April 30th between 7:00 am - 1:00 pm due to planned maintenance. All systems will be available by 1:00 pm.
Outage - MyPack Portal
Update - Systems should now be available.
The MyPack Portal and integrated systems are currently unavailable. OIT staff are currently investigating the cause of the outage.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 03/26, between 8:00 am - 1:00 pm for scheduled maintenance during the standard maintenance window. We anticipate that systems should be stable and available for use after 1:00 pm.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems may be unavailable intermittently on Sunday, 03/19, beginning at 7:00 am for scheduled maintenance during the standard maintenance window. We anticipate that systems should be stable and available for use after 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, Feb 19th, beginning at 6 AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday,November 20th, beginning at 6AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available at approximately 1:00 pm.
Planned maintenance - MyPack Portal
On Sunday, August 14th beginning at 6AM, OIT will be applying required quarterly and regulatory maintenance to the MyPack Portal and Student Information System.
The MyPack Portal and all integrated systems will be unavailable for periods of time during this maintenance window. We anticipate that systems will be available before 1:00 pm.
Degradation - MyPack Portal
-- Update 9:30 am Issue Resolved --
The MyPack Portal is correctly loading for users again. If experience any ongoing issues you may want to try clearing your browsing history, cache, and cookies. If problems still persist please report them to the NC State Help Desk at 919-515-4357.
-- Original Post --
We are actively investigating an issue where the MyPack portal does not load after users log in. Users may experience a blank page that appears to be loading and eventually receive a proxy error on the screen. Some users appear to get logged in to the MyPack portal but report it is extremely slow. We hope to have the issue identified and resolved soon.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems may be unavailable intermittently on Sunday, 06/05, beginning at 6:00 am for scheduled maintenance. Systems should be stable and available for use by 1:00 pm.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 05/15, beginning at 6:00 am for maintenance. We anticipate that systems will be available before 1:00 pm.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 04/24, beginning at 6:00 am for maintenance. Systems should be available for use by 9:00 am.
Degradation - MyPack Portal
Update: issue has been resolved and all users should be able to see all tiles after clearing browser cache. Please contact the Help Desk if you continue to encounter problems.
OIT staff are currently investigating reports of users being unable to see all tiles or home pages in the My Pack Portal. This degradation appears to be inconsistent and sporadic. More information will be shared as soon as it is known.
Planned maintenance - MyPack Portal
Update: The MyPack Portal upgrade is complete. The MyPack Portal and all integrated systems are now available.
The MyPack Portal will be unavailable due to an upgrade on the weekend of March 19-20. This upgrade will begin at 6 AM on Saturday, March 19th and last until approximately 6 PM on Sunday, March 20th. During this time the MyPack Portal and all integrated systems will be unavailable. This includes the Student Information System, HR System (Production & Reporting), Financial System (Production, Reporting & WRS), System Access Request (SAR), etc.
Please refer to the following links for a brief video and guide that highlights the upcoming changes and improvements:
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 02/27, beginning at 8:00 am for maintenance. We anticipate that systems will be available before 1:00 pm.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 12/19, beginning at 6:30 am for maintenance. We anticipate that all systems will be available by 9:00 am.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 11/21, beginning at 6:00 am for maintenance. We anticipate that systems will be available before 1:00 pm.
Planned maintenance - MyPack Portal
Update: Maintenance is complete. The MyPack Portal and all integrated systems are available.
Users will need to clear their browser cache.
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The MyPack portal will be upgraded on Sunday, October 10, starting at 6:00 AM. The portal will not be available during the upgrade, until approximately 3:00 PM.
Users with bookmarks or external links that reference the MyPack portal will need to replace those links after the upgrade. The main url, mypack.ncsu.edu, will be unaffected, as will any “Go” links (i.e. links that begin with go.ncsu.edu).
Please refer here for further instructions - MyPack Portal Upgrade
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday, 8/29, beginning at 6:00 am for maintenance. We anticipate that systems will be available before noon.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday 5/23 beginning at 6:00 am for maintenance during the regular maintenance window. We anticipate that systems will be available before Noon.
Degradation - MyPack Portal
Update 2/28/2021: The issue causing the "Error getting content" message when clicking on links within email to approve transactions has been identified and corrected. If you are still encountering this error please clear your browser cache and attempt to approve the transaction before contacting the Help Desk.
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Update 2/26/2021: Staff and the vendor are continuing to work on resolving the "Error getting content" messages that customers are encountering when clicking on links within email to approve transactions. While the best approach is to continue to approve transactions by signing into the MyPack Portal directly and navigating to the transactions using a tile, the worklist, or by using the Navigator (compass) icon.
For those that need to approve a transaction from an email link, we have found that if you copy the link and paste it manually into a new browser tab will often prevent the error from occurring. The steps to copy the link are below:
1. Right click on the link in the email and choose Copy Link Address (Chrome Browser) or Copy Link Location (Firefox Browser). Do not simply click the link within the email.
2. Open a new browser tab, paste the link in the url field (Ctrl V) and press enter
Note that if you are currently experiencing a blue Oracle /PeopleSoft signon screen, tiles that do not have images, or an error that says "Error getting content" please first perform the following steps:
1. Close your browser window and then sign back into the MyPack Portal.
2. Sign out of the MyPack Portal
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Some campus customers are encountering an "Error getting content" message or being signed out of the MyPack Portal when they attempt to approve Financial or HR transactions using links in email. Please see the following article for additional information.
Planned maintenance - MyPack Portal
The MyPack Portal and all integrated systems will be unavailable on Sunday 1/31 beginning at 7:30 am for maintenance. We anticipate that systems will be available before Noon.
Planned maintenance - MyPack Portal
MyPack Portal will be unavailable from 7:00 AM until 9:00 AM on Sunday,
Dec 20th, during the regular maintenance window for database maintenance.
The portal and student system (SIS) databases will be unavailable during
this time.