Update 2/6/2025 at 10:35AM

The issues connecting to Google Chat and Google Drive within the Google Workspace some clients were experiencing while connected to eduroam or ncsu should be resolved after a reboot of the infrastructure. ComTech will continue to monitor the service for any lingering issues. 

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Update 2/5/25 at 12:53PM

ComTech continues to work with the NCSU Google Workspace team and NC State Help Desk to determine root cause and resolution.

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Update 2/4/25 at 6:30PM

ComTech continues to work with the NCSU Google Workspace team and NC State Help Desk to determine root cause and resolution. 

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ComTech Engineers are also investigating the issues with connecting to Gmail Workspace. This issue seems to be affecting some customers connecting to ssid Eduroam. We will update this post when we have more information. 

Final Update on This Announcement: ComTech NOC Analysts and Sr. Engineers are continuing to investigate root cause.  The Vendor is also engaged.  Should you continue to have difficulty connecting to the Wireless network via Eduroam, please attempt to re-enroll your device(s) by visiting wifi.ncsu.edu and following the instructions for your specific device. More details will follow a new announcement, should details change.  For further information, please see this link: https://ncsu.service-now.com/sp?id=index

2nd Update: ComTech Sr. Engineer and NOC Analysts are continuing to investigate w/Vendor engagement. More details to follow.

Update: ComTech Sr. Engineer and NOC Analysts are continuing to investigate and arrive at root cause.  The Wireless Vendor has been engaged, and a case has been opened.  If you run into an issue where you have difficulty connecting to Campus Wireless services, please continue to attempt retrying, as we are seeing successful reconnections after a few attempts.  For further information, please see this link: https://ncsu.service-now.com/sp?id=index

ComTech is currently aware of customers having intermittent connectivity to the Campus Wireless Service.  Comtech Analysts and Sr. Engineers have been engaged are are currently investigating root cause.

Update Final:  The Campus Wireless Network has now stabilized.  Our Senior Engineer has contacted the Vendor for further analysis.  If you continue to experience issues, customers should try disconnecting and reconnecting to the Campus Wireless network.  For further details, see this link: https://ncsu.service-now.com/sp?id=index.

Comtech is aware of a current degradation within the Campus Wireless network, impacting user connectivity to the wireless network.  Senior Engineers have been engaged and are currently troubleshooting.

Update Final: ComTech Senior Engineer discovered expired certification in Wireless service.  A new certification has been uploaded, residential wireless service has been restored.  For further information, please log on to the IT Service Portal page here: https://ncsu.service-now.com/sp?id=index

ComTech is currently aware that wireless service via the Residential network is currently experiencing difficulty in connecting.  ComTech will continue investigation, and provide further updates shortly.

Update Final:  Comtech has determined that an unexpected event occurred within the Campus Wireless Services that led to the brief loss of connectivity for some of the Campus Wireless Access Points.  The network has remained stable since recovery, and all Wireless services are stabilized.

Hello,

ComTech is aware of a current Wireless event that may have impacted wireless services for the Campus Network.  NOC Analysts are currently investigating root cause.  The Sr. Wireless Engineer has also been engaged for troubleshooting.  Further information to come.

Final Update: Comtech Senior Engineers, NOC Analysts, and Aruba Engineer continue to investigate root cause. Campus wireless network appears to be stable at the moment, but may be due to time of day.  Will re-engage same team members should issue present tomorrow. For more information, please access the following link: https://ncsu.service-now.com/sp?id=index

2nd Update:  ComTech Senior Engineers, the Vendor Aruba, and NOC Analysts remain engaged in troubleshooting towards root cause.  Connectivity within the Campus Wireless network remains intermittent.  For more information, please access the following link: https://ncsu.service-now.com/sp?id=index

Update: ComTech Engineers have proceeded to reload the Campus Wireless  Devices to mitigate the current degraded state.  That reload began at approximately 1:45pm and has now concluded.  Troubleshooting of the environment continues.

ComTech Engineers are actively troubleshooting issues that are affecting all wireless networks including ncsu, ncsu-guest and eduroam. There may be problem connecting to the wireless networks or connectivity issues while connected. 

********9/18 3:57PM********

The wireless issues have stabilized. If you continue to have problems connecting:

1. Reboot your device.
2. For ncsu and ncsu-guest ONLY - Forget the wireless network.

If you continue to have issues or need additional help, please contact the NC State Helpdesk.

********9/18 1:48PM********

Engineers are continuing to troubleshoot this issue and communicating with the vendor. ComTech has rebooted equipment within the wireless infrastructure to try to mitigate this issue.

Clients that have registered within the nomad registration system may still be able to use the ncsu wireless network.

********Original Post********

ComTech Engineers are actively troubleshooting issues that are affecting all wireless networks including ncsu, ncsu-guest and eduroam. There may be problem connecting to the wireless networks or connectivity issues while connected. 

Final: All Campus Wireless Managed Devices have been successfully reloaded, and network connectivity normalized.

For more information, please access this link: https://ncsu.service-now.com/sp?id=index.

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Update: At 10pm, the Wireless Senior Engineer will reboot several Managed Devices integral to the Campus Wireless infrastructure. This reboot will cause a brief interruption of Campus Wireless service. This reboot is a recommended effort to clear the recent issues of intermittent connectivity to Eduroam. For more information, please access this link: https://ncsu.service-now.com/sp?id=index.

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ComTech is currently looking into intermittent connectivity issues on the eduroam wireless network. Engineers are actively troubleshooting this issue.

As a primary workaround, please connect to the ncsu or ncsu-guest wireless networks. It is best to ensure your MAC address is registered in the nomad registration system. If you need help registering your device, please contact help@ncsu.edu.
 

You can also try to re-enroll in eduroam following these steps; however, there is no guarantee this will resolve this issue.

Windows - Remove and Re-Enroll

IOS - Remove and Re-Enroll

MacOS - Remove and Re-Enroll

Android - Remove and Re-Enroll

For further information, please access this link: https://ncsu.service-now.com/sp?id=index.

Final Update: ComTech NOC Analysts have restored connectivity by reloading the offending Campus Controllers. Controller statistics indicate previous customers that called in with connectivity issues are now working and stabilized.  For further information, please access this link:https://ncsu.service-now.com/sp?id=index.

ComTech is aware of a current campus wireless degradation connecting to eduroam. NOC Analysts are troubleshooting the issue to root cause.  For further information, please access this link:https://ncsu.service-now.com/sp?id=index.

Update Final: After reload of Wireless Controller devices, the wireless network has stabilized. ComTech NOC able to confirm users that had previous issue are now able to connect.  Further discussion/investigation to be held with Vendor Aruba Networks.  For further updates, please see this link: https://ncsu.service-now.com/sp?id=index.

Update: ComTech Senior Engineers have been able to troubleshoot issue down to a couple of Campus Wireless Controllers; ComTech Senior Engineers have recommended, and are reloading the two controllers shown to have a connectivity issue in an attempt to mitigate network degradation. For further updates, please see this link:https://ncsu.service-now.com/sp?id=index.

ComTech is aware of a current internet network degrade that is impacting some Campus entities.  NOC Analysts as well as Senior Engineers are aware and investigating root cause. For further updates, please see this link:https://ncsu.service-now.com/sp?id=index

Final Update 1/23/2023 2:55PM

Services for SSID ncsu have been restored. An issue was discovered between the wireless infrastructure and authentication servers. Our staff was able to resolve the issue, but are continuing to look into root cause.

If you continue to have problems, please email network@ncsu.edu

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update 1/23/2023 2:13PM

The issue seems to be confined to SSID NCSU. When using wireless, use SSID eduroam.

For devices plugged via ethernet connection to Access Points, there is currently no workaround. 

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update 1/23/2023 @ 1:45PM

ComTech continues to troubleshoot the issue and determine root cause. 

If you are having issues, please send an email to network@ncsu.edu and include the building where you are having problems.

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update 1/23/2023 @ 12:40PM

ComTech continues to investigate the ongoing issue with some residents wireless connections.

We will post more information as it becomes available.

If you are having issues, please send an email to network@ncsu.edu and include the building where you are having problems.

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ComTech is currently investigating reports of wireless issues in our Residence Halls. This includes devices connected directly to the access point. We will post more information as it becomes available.

If you are having issues, please send an email to network@ncsu.edu and include the building where you are having problems.

One of our wireless infrastructure components rebooted today 1/12/2023 at 3:05pm. Devices connected to this equipment may have experienced a brief loss of connectivity. The system has returned to operational status. ComTech staff is working to determine root cause. 

If you have any ongoing issues, please contact the NOC at network@ncsu.edu.

ComTech has received reports of customers experiencing problems with wireless in the residence hall.   We have investigated and resolved the issue as of 10:20 am . 

Update Final: Network connectivity for Residential services is restored. Core routing issue discovered during troubleshooting was fixed.  For further questions, please contact the NOC @ 919.513.9675.

Comtech NOC seeing Network degradation issues on RESNET wireless Network.  Senior Engineers have been engaged, and are troubleshooting the issue.  For questions, please call the NOC @ 919.513.9675.

Update: Comtech Engineers discovered a problem with one of the wireless controllers that serve the Campus. This controller was reloaded, and wireless service was re-established and currently stabilized.  For further questions, please contact the NOC @ 919.513.9675.

ComTech is receiving reports of issues with some customers unable to connect to the wireless networks ncsu and eduroam.

Engineers are currently looking into the issue and will update as we have more information.

++Update 11:46AM++

ComTech engineers have discovered a certificate error affecting managed desktops on ssid eduroam. We believe the issue has been resolved. However, if you are still having issues, please email network@ncsu.edu.

++Update 10:27AM++

ComTech engineers continue to look into the issue. Only a subset of campus customers seem to affected at this time. Report issues to network@ncsu.edu.

++Initial Post++

ComTech is currently investigating issues on campus with customers connecting to ssid eduroam. Will update post as more information is available. As a possible workaround, please connect to ssid ncsu. 

-Update @ 22:00-

Service has been restored. ComTech engineers discovered an error affecting the wireless infrastructure and were able to mitigate the problem. If you continue to have issues, please email network@ncsu.edu.

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ComTech is currently investigating a wireless degradation affecting several Residence Halls. We will post more information as we determine root cause. 

Final Status Update: Although root cause is undetermined, the NOC will continue to investigate degraded wireless connectivity in AFC.  Current findings do not show a specific network condition causing the intermittent wireless problems experienced. NOC Analysts and Sr. Engineers will continue to collaborate in troubleshooting beyond this final alert to obtain root cause and mitigate degraded service. For continued questions or concerns, please contact the NOC at 919.513.9675 & reference INC3862937.

Status Update:  The NOC continues to investigate this issue of wireless connectivity degradation in AFC Residence Hall.  This issue has been escalated to our Sr. Networking Engineering team to continue to isolate root cause.  For questions, please contact the NOC at 919.513.9675.

UPDATE:  This outage notification was closed out in error.  The NOC continues to investigate the degraded connectivity concerns out of AFC. More updates to follow.  For questions, please contact the NOC at 919.513.9675.

UPDATE: The Comtech NOC Analysts will continue further investigation in the morning.

The Comtech NOC is currently investigating multiple concerns of degraded wireless service at the Avent Ferry Complex (Residence Hall).  NOC Analysts, as well as the Sr. Wireless Engineer are troubleshooting the issue.  No root cause has been determined as of yet. Further updates pending.

UPDATE: ComTech continues to investigate the open wireless incidents individually. ComTech engineers will continue to work with the vendor to ensure there is not global issue with the controllers.

UPDATE: ComTech NOC Analysts have deployed to a couple reported problem areas and understand degraded  connectivity issues have currently ceased. NOC Analysts and Sr. Engineers are continuing to investigate to root cause.  If questions or concerns, please contact the NOC at (919) 513.9675.

The ComTech NOC is currently aware of network degradation in the Campus wireless environment, and currently have our engineers investigating root cause. For questions or concerns, please contact the NOC at (919) 513.9675.