--Update 2025-02-01 08:36 AM--

All updates have been completed and services should be back to normal.

--Update 2025-02-01 08:24 AM--

The WolfPrint Print Providers have been updated and are all back online.

--original post--

On Saturday Feb 1, 2025 starting at 8:00 am, the WolfPrint and WolfCopy PaperCut and Database servers will be rebooted to apply updates.  Downtime for each individual server will take approximately 5 minutes.

The WolfPrint Print Providers used by Mobility Print and for lab printing (print.ncsu.edu) will be rebooted one at a time.  These are load balanced and should not cause an interruption in service.  However, print jobs that are waiting release from a given server will not be available while that server reboots.

The WolfPrint and WolfCopy PaperCut Application Servers will be rebooted after the related database servers have finished with their updates.  There may be service interruptions while the database servers are rebooting.  While the application servers are rebooting, copy, scan, and print job release will not be available.

-- Update 2024-12-15 12:21 --

All services are back to normal operation.

-- Update 2024-12-15 10:10 --

The WolfPrint backup PaperCut application server VM move has been completed.

Two of the Three WolfPrint print servers have been moved as well.  The remaining server has been moved but is still being configured.

-- Update 2024-12-15 11:09 --  

The WolfCopy PaperCut service should be back to normal operation.

The WolfPrint primary PaperCut Application Server should be back to normal operation.

-- original message --

On Sunday December 15, starting at 10 am, the WolfPrint and WolfCopy PaperCut servers will be moved to a new VM Infrastructure.

During this time printing, copying, and scanning on WolfPrint and WolfCopy PaperCut devices will be unavailable.  All services are expected to be back to normal by noon.

Originally posted:  2024-11-26 13:30

Update 2024-11-02 08:56

All WolfPrint and WolfCopy servers have been updated and rebooted and are back to normal operation.

--original post--

The WolfPrint and WolfCopy PaperCut servers will be rebooted between 8:30 and 9:00 on Saturday Nov 2 to apply system updates.  Downtime for each server is expected to be about 5 minutes.

posted 2024-11-01 10:37

Update 2024-09-04 06:34

The certificate has been updated.

--Original Post--

The SSL Certificate for the WolfCopy PaperCut server will be updated on Wednesday September 4th at 6:30 AM.  There will be a brief outage while the service restarts to apply the new certificate.

Print and Copier service to the WolfCopy PaperCut Konica Minolta devices will be unavailable for a PaperCut upgrade starting at 10pm on Wednesday August 14.  Services should be down for less than an hour.

Originally Posted:  2024-08-12 9:51

Update 2024-08-11 10:40

All updates are complete and print services are back to normal.

Update 2024-08-11 10:30

The application server is updated and back on line.  Print services will be available however there will be a slight degradation over the next few minutes while the load balanced print providers are updated one at a time.

--original post--

The WolfPrint printing service will be unavailable due to a PaperCut upgrade starting at 10 am on Sunday August 11.  Expected downtime should be less than 2 hours.  This affects printing from computer labs, and personal devices through Web Print or Mobility Print, to any WolfPrint printer or plotter.  This also includes the College of Design print servers which are connected to the WolfPrint PaperCut service.

Posted: 2024-08-09 15:33

The renewed SSL certificates for papercut.oit.ncsu.edu and print.ncsu.edu will be applied to WolfPrint servers at 7:15 pm.  Expected downtime will be a minute or two as the related services restart on each server.

Update:  All servers have been updated.

update 2024-07-03 22:21

All servers have been updated and rebooted.  Services should be back to normal.

--original post--

The WolfPrint and WolfCopy PaperCut servers will be down briefly starting at 10pm tonight for server maintenance and reboots.  Services will be unavailable in each environment for approximately 5 minutes as the application server for that environment is rebooted.  Print servers in the WolfPrint environment (print.ncsu.edu) will be in a degraded state as each of the load balanced servers reboot, one at a time.

Posted 2024-07-03 15:44

Update 2024-04-06 09:34

All updates have been completed and services are back to normal

Update 2024-04-06 09:02

All OS updates have been completed. The WolfCopy PaperCut upgrade has been completed.  The WolfPrint application server update is still ongoing.

--original message--

On Saturday April 6 starting at 8 AM, the WolfPrint and WolfCopy PaperCut servers have a series of planned outages for maintenance.

The database servers will receive OS updates and reboot starting at 8 AM.  

While this is going on, OS updates will be installed on all WolfPrint and WolfCopy PaperCut servers.  Servers will be rebooted to finish applying the updates in a staggered manner to minimize downtime.

Once the database servers and the PaperCut application servers have finished rebooting, a PaperCut upgrade will be installed on the application servers.  This is expected to start around 8:30 and to last up to an hour for both the WolfPrint and WolfCopy PaperCut environments.  PaperCut related print, copy, and scan services will not be available in these environments during the upgrade.

Once the application servers have been updated, the PaperCut Print Provider will be updated on the print servers one at a time.  This will only result in a brief outage on each of the individual print servers.

Update 2024-02-03 09:10:  All Servers have been updated and services should be operating normally.

-- Original Post --

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 8:30 AM on Saturday, Feb 3.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

-- posted 2024-01-30 16:10 --

update: 2023-12-20 09:32

WolfPrint services have been tested and everything is operating normal for both environments now.

update:  2023-12-20 09:01

OS Upgradel and database migration has completed for WolfPrint.  We are still checking on all of the services, but everything appears to be running so far.

update:  2023-12-20 07:10

The WolfCopy PaperCut Server has been upgraded and a services are back to normal for this environment.  The WolfPrint servers are still being upgraded. 

--original post--

Starting at 6 am on Wednesday, December 20, the operating system on the WolfCopy and WolfPrint PaperCut servers will be upgraded to a major new version.  During this time the databases used by these servers will be migrated to new servers, also running a new operating system version.

Print services will not be available during the upgrade.

The WolfCopy Application Server will be started first to allow as much time as possible to finish before business hours.

posted 2023-12-14 12:11

Update 2023-09-06 18:36

The certificate update is complete and the service is back up.

--orignal post--

The WolfCopy Departmental PaperCut server will have the service restarted shortly after 6pm to apply an new SSL Certificate.  Actual service downtime is expected to be less than a few minutes.

Originally Posted:  2023-09-06 16:30

Update 2023-08-16 22:54

WolfPrint PaperCut Application Server update for WolfPrint is complete.  The PaperCut Embedded app is currently being updated on all of the WolfPrint printers, while the update is being installed on a given printer, release and copy/scan functions will not be available on those devices.

Update 2023-08-16 22:38

The WolfCopy Departmental PaperCut Application Server update has been completed.

All Print Servers in both environments have been updated.

The WolfPrint PaperCut Application Server is still in the process of updating the database schema.

--original message--

The WolfCopy and WolfPrint PaperCut servers will be down for a PaperCut upgrade and Operating System updates starting at 10pm tonight.  Expected downtime should be an hour or less.

The PaperCut Application Servers will be updated first.  During this time services will be unavailable.  

The print servers will be updated while the application servers are being updated.  There will be a brief outage on the WolfCopy departmental print server during the print provider update.  The three WolfPrint print servers will be updated one at a time.

Originally Posted 2023-08-16 15:29

Update: 2023-07-19 19:43

The certificate updates have completed

-original post-

The SSL certificates for papercut.oit.ncsu.edu and print.ncsu.edu will be updated starting at 7:30 pm.  There will be a brief WolfPrint outage while services restart.

posted: 2023-07-19 19:15

Update 2023-06-24 10:47

The upgrade and OS updates have been completed.  All services are back up.

--original post--

A PaperCut upgrade will be applied to the WolfPrint PaperCut servers on Saturday starting at 10 am, along with operating system updates and server reboots.  Expected downtime is less than 90 minutes.

The PaperCut Application Servers will be upgraded first.  During this portion of the upgrade, The release of print jobs and the web print service will not be available.  This is expected to take the majority of the downtime.  

The PaperCut Print Providers will have operating system updates applied and be rebooted while the Application Servers are updating.  At least one print provider will remain online at all times though to accept print jobs submitted via mobility print or from managed campus machines.  The PaperCut Print Provider software upgrade will be applied once the Application Servers have been upgraded.  This will result in a short downtime on each individual server where jobs that are already being held on that server will not be available for release.  The downtime for each server should only last a few minutes.

Originally Posted:  2023-06-21 12:36

Update 2023-06-18 10:29

The PaperCut upgrade has been completed.

--original message--

A PaperCut upgrade will be applied to the WolfCopy Departmental PaperCut servers on Sunday starting at 10 am, along with operating system updates and a server reboot on the PaperCut Application Server.  Downtime is expected to be less than an hour.

Originally Posted 2023-06-16 10:04

The following announcement was sent out by Campus Enterprises:

The campus card system will be down today from 1p-6p for maintenance.  All transaction systems for Dining and Papercut will be offline and operating in a degraded state.

Access to All Campus funds from WolfPrint will be unavailable during portions of the maintenance but not for the entire maintenance time.

Students needing to print during this time should used the "Extras" item on the WolfPrint PaperCut site to transfer funds from All Campus to their PaperCut print credit prior to 1pm.

Existing print credit and shared accounts can also be used when All Campus funds are not available.

update 2023-05-07 11:07

The WolfPrint PaperCut upgrade has been completed and services are functional on all servers.

update 2023-05-05 09:35

The upgrade has been rescheduled for this Sunday starting at 10am.

update 2023-04-24 16:50

This maintenance has been postponed due to potential issues that came up in testing.  A new planned maintenance announcement will be made once it has been rescheduled.

update 2023-04-24 13:45

Reminder, WolfPrint printing services will be unavailable starting at 5:45 am tomorrow for a scheduled upgrade.

--original message--

PaperCut will be upgraded on the WolfPrint servers on Tuesday, April 25, starting at 5:45am.  During the upgrade of the main PaperCut Application Server, WolfPrint printing services will be down.  This portion of the upgrade is expected to last up to an hour.

Once the application server is upgraded, there will be a rolling update to the PaperCut Print Provider component on the WolfPrint print servers. Printing service will be available during this portion of the upgrade but in a degraded state as each server is updated.  This portion should only take about 20 minutes to complete.

posted 2023-04-21 16:17

update 2023-05-07 11:01

The WolfCopy/Departmental PaperCut upgrade has completed.

update 2023-05-05 09:37

The upgrade has been rescheduled for Sunday starting at 10 am.

update 2023-04-24 16:53

This update has been postponed due to potential issues that came up in testing.  A new planned maintenance announcement will be made when it is rescheduled.

update 2023-04-24 13:47

Reminder:  Print, Copy, and Scan services on WolfCopy KONICA MINOLTA devices that are in PaperCut will be unavailable tomorrow starting at 5:45 am for a scheduled PaperCut upgrade.

--original message--

The departmental PaperCut server used with the WolfCopy Konica Minoltas will be upgraded on Tuesday, April 25 starting at 5:45am.  Print, Copy, and Scan services will not be available while the Application server is updated.  This is expected to take up to an hour.

The PaperCut Print Provider will be updated on the WolfCopy print server as well.  Print services will not be available while this portion of the upgrade occurs.  This portion is expected to last up to 10 minutes.

The client delivered by SCCM to Windows machines will be updated after the upgrade.

A new client will be available for Mac in Jamf Pro for departments to deploy to their systems.

posted 2023-04-21 16:43

Update 2023-04-01 08:56

Maintenance is complete, All WolfPrint and WolfCopy PaperCut services are back to normal.

-- origina message --

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 8:30 AM on Saturday, April 1.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

-- posted 2023-03-31 08:40 --

Update: 2023-01-20 08:47:  WolfPrint and WolfCopy PaperCut servers are back to normal operation.

--original post 2023-01-20 11:55:46--

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 8 AM on Saturday, January 28.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

update 2022-12-19 07:22:  All servers have been updated now.

update 2022-12-19 06:53:  PaperCut application server updated and services are back up.  Print provider upgrade in progress.

--original message--

PaperCut will be upgraded on the WolfPrint servers on Monday, December 16 starting at 6am.  During the upgrade of the main PaperCut Application Server, WolfPrint printing services will be down.  This portion of the upgrade is expected to last up to an hour.  In addition, during the Application Server update, the SSL certificate used by papercut.oit.ncsu.edu will be updated to fix an issue with the PaperCut Client connecting from RedHat Enterprise Linux 9 workstations.

Once the application server is upgraded, there will be a rolling update to the PaperCut Print Provider component on the WolfPrint print servers. Printing service will be available during this portion of the upgrade but in a degraded state as each server is updated.  This portion should only take about 20 minutes to complete.

Posted 2022-12-01 09:00

Update: 2022-12-03 08:00

Updates are complete and service is back to normal.

--Original Post--

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 7:30 AM on Saturday, December 3.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

Update 2022-11-05 08:27

Updates are complete and all services are back online.

-- original message --

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 8:00 AM on Saturday, November 5.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

Update 2022-09-23 23:39

All services are back up now.

Update 2022-09-23 22:44

It appears the Print Provider has a network configuration issue.  A related ticket has been opened with OIT Platform Services.

Two of the three Print Providers are still online so services should not be impacted at this time.

Update 2022-09-23 22:06

The database and backup PaperCut Application Server are back online.  The PaperCut Print Provider is up but not currently providing services.  OIT is investigating this issue.

--original post--

OIT will be moving three VMs in the WolfPrint environment from the on campus Data Center 2 to MCNC.  The move window is between 9pm Friday September 23 and 5am Saturday September 24.  This window is for the start of the server moves.  The following systems will be moved:

Database Server:  While this server is being moved, the WolfPrint PaperCut service will be down, no print jobs can be submitted or released.

Backup PaperCut Application Server:  There should be no impact from this server being down.

One of the PaperCut Print Providers:  This is one of three print servers being used in the WolfPrint environment because of the time window for this move, the impact is expected to be minimal to none.

Posted 2022-09-21 15:34

Update 2022-09-13 18:48

The move has been completed and the server is back up.

--Original Post--

The print server (wolfcopy.oit.ncsu.edu) used for departmental printing to WolfCopy Konica Minolta devices that are in PaperCut will be down starting at 6pm on Tuesday September 13.  Print jobs will not be able to be submitted or released during this time.  Copy and Scan functionality will still be available.

The VM is being moved from data center 2 on campus to the data center at MCNC.  This maintenance could last up to 3 hours while the data is moved to the new location.

Update 2022-09-07 18:03:  SSL Certificate has been updated

--original message--

A new SSL certificate will be installed to the WolfCopy PaperCut server (wolfcopy-pcut.oit.ncsu.edu) to replace the current expiring certificate.  There will be a brief downtime while the service restarts after the update, expected to be less than a minute.   This is the PaperCut server used with WolfCopy Departmental Konica Minolta devices.

[2022-07-21 07:15] Certificate updates finished

-- original message --

The SSL Certificates will be updated on print.ncsu.edu and papercut.oit.ncsu.edu on Thursday, July 21 at 7:00 AM.  There will be a very brief outage for the PaperCut application server as the service is restarted. 

[2022-07-16 08:57 AM] Maintenance and upgrade complete.  PaperCut services should be back to normal.

-- original message --

The WolfPrint PaperCut services will be down for an upgrade and additional maintenance on Saturday July 16 starting at 8am.  The downtime is expected to be less than an hour.

[Update 2022-04-02 08:59] Maintenance complete

--Original Post--

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 8:30 AM on Saturday, April 2.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

[Update 2022-02-05 09:12 AM] All servers have finished maintenance and are back up.

--Original Post--

The WolfPrint and WolfCopy PaperCut servers will be rebooted for monthly maintenance starting at 8:30 AM on Saturday, February 5.

There will be a brief service outage while the WolfPrint and WolfCopy PaperCut Application Servers are rebooted, expected to be about 5 minutes.  

The WolfPrint PaperCut Print Providers will be rebooted one at a time and should remain available to receive print jobs, however print release, web print, print job approval, scan, and copy will be unavailable while the Application Servers are rebooted.

[Update 2021-12-16 14:59]

CS Gold connections were available around 11 am for WolfPrint and existing funds were available at that time.  Access to add funds was restored around 2:30 pm.  WolfPrint service should be fully functional at this time.

-- Original Post --

Due to an upgrade to the Campus CS Gold system that is used for the AllCampus accounts, funds from AllCampus will not be available to WolfPrint users starting at 4 AM on December 15.  The outage could last until 5pm on December 16.

Printing will still be available from existing print credit and shared accounts.

[Update 2021-12-14 7:08 AM] The server upgrades are complete.

[Update 2021-12-14 7:00 AM] The PaperCut print providers are updating now.  The application servers were updated and running around 6:40 AM.

--Original Message--

WolfPrint will be down for a PaperCut upgrade starting at 6 am December 14.  The upgrade is expected to last no longer than 2 hours.

The PaperCut application servers will be down at the start of the upgrade for about an hour.  Once the application servers are updated the load balanced print providers will be updated one at a time .

Server reboots will also occur during the upgrade as part of regular monthly maintenance.

On Saturday November 6 starting at 7am, servers in the WolfPrint and WolfCopy PaperCut environments will be rebooted to complete regular maintenance.  The PaperCut service in each environment is expected to be down for about 5 minutes as those servers reboot.  The print servers in the WolfPrint environment (print.ncsu.edu) will be rebooted one at a time and should not impact service availability.

On Tuesday October 5 starting at 6am, servers in the WolfPrint and WolfCopy PaperCut environments will be rebooted to complete regular maintenance.  The PaperCut service in each environment is expected to be down for about 5 minutes as those servers reboot.  The print servers in the WolfPrint environment (print.ncsu.edu) will be rebooted one at a time and should not impact service availability.

The print spooler service on the WolfCopy PaperCut print server (wolfcopy.oit.ncsu.edu) will be restarted at 5:15 to make a configuration change to fix issues with Mac clients printing to the server.  The service restart is expected to take less than a minute.

Update 2021-09-22 06:53:  Configuration change has been made.  The service restart has completed.

The PaperCut Application Server will be restarted in the WolfPrint environment to make a configuration change to help with Client connection issues seen recently.  Downtime should be less than a minute and clients and devices will automatically reconnect once the service is back up.

-- Update 2021-08-09 06:41 --

Print Provider and Client upgrades complete.

-- Update 2021-08-09 06:12 --

Application Server portion of the upgrade is complete.  Services are back up.

-- Original Post --

OIT will be upgrading PaperCut to version 21.0.1 in the WolfPrint environment beginning at 5:30 am on August 9.

The PaperCut Application Servers will be updated first.  During this time WolfPrint printing will be unavailable.

The PaperCut Print Providers will be updated next, one at a time.  The service will remain up during this process.

The upgrade is expected to be completed within 2 hours.

The PaperCut Client will be updated as follows:  The client will be updated in SCCM for Windows machines,  the yum repository for the Linux client will be updated, and the Mac client is already available in Jamf Pro and can be deployed by departmental IT admins once the Server update is complete.

SSL Certificates will be updated on WolfPrint servers for print.ncsu.edu and papercut.oit.ncsu.edu starting at 5:30pm tonight.  Service restarts will be required for the PaperCut Application Server, PaperCut Mobility Print, and the CUPS printing service.  Due to load balancing, only the PaperCut Application Service will be completely unavailable for a brief amount of time.

The Mobility Print service will be restarted on each of the WolfPrint servers for an authentication configuration change. This change should resolve authentication issues caused when a client switches connections from one load balanced mobility print server to another.  The service should only be down on each server for less than a minute.

Update:  Jul 7, 2021 07:17 AM - This change has been completed.

The departmental PaperCut server used with the WolfCopy Konica Minoltas will be upgraded on Saturday, June 5 starting at 10am.

The client delivered by SCCM to Windows machines will be updated after the upgrade.

A new client will be available for Mac in Jamf Pro for departments to deploy to their systems.

Update:  2021-06-05 10:43 AM - PaperCut has been updated on the servers.  Client Updates in progress.

Update:  2021-06-05 11:35 AM - Windows Client has been updated in SCCM and the latest Mac Client has been made available in Jamf Pro.  Upgrade is now complete.

OIT will be replacing two WolfPrint servers in the campus data center 2 with VMs.  The current hardware is aging and these are the remaining two WolfPrint servers that are not currently running on VMs.  

One of the two servers serve as a backup PaperCut application server and the other is one of 3 load balanced print servers.  No impact is expected on the WolfPrint service.

Update:  2021-05-18 17:14:21  Install of the two VMS is complete

Due to the maintenance on the All Campus CS Gold servers, printing with All Campus funds will not be available starting around 5 am.  

Existing print credit and shared accounts will still be available for print funding.

On Tuesday January 12, 2021 at 5 am, OIT will be upgrading PaperCut on the WolfPrint servers.  The upgrade is expected to be completed by 7 am.

WolfPrint services will be unavailable during the upgrade of the PaperCut Application Servers which will be upgraded first and cause the majority of the downtime.

The PaperCut Print Providers will be upgraded next, one at a time, possibly causing print jobs being held on a given Print Provider to not be available for release for a brief period of time.

The PaperCut Client software can be updated on University workstations that use WolfPrint once the ugprade is complete.  In some cases, no action will be required for the client to update.  Information about updating the client if it is necessary is provided for campus IT Support staff at:  https://oit.ncsu.edu/my-it/hardware-software/unity-computer-labs/adding-wolfcopy-printers/